Wilson Toyota of Ames Auto Repair Service

Service was fast and well done

Thank you for the quick and easy service!

Can you please send these text messages to my wife, this is actually her car. Stacie Herridge. ****-****-xxxx

I have called a day before and talked with the Part department, they told me that a battery replacement price is about $350. It already higher price tha n other place but it Toyota OEM. So I bring my car in. Then I got charged for $100 extra for installation that never heard before. I just have to say yes to it since already spend hours waiting and can’t go out without working part. Amy said I can install it myself if I don’t want this surprised $100 labor fee. Also now you charge 3% additional for credit card. I didn’t have cash or debit card anymore. I feel like Wilson Toyota is not a straight forwarded trustable place anymore. Not living up to the name anymore.

Great service contact people were polite and thorough.

Thank you!

Oil change completed ias scheduled

Very fast service very friendly appreciate Wilson Toyota.

Complete in timely manner and appreciated transportation to and from Mall.

I brought my truck in for rear brakes, possibly drum brakes as well, and an oil change. When I arrived I told Korie that I had ordered rear drum brakes, because I wasn't sure if I needed them. I also asked to have my truck washed. The mechanics did the inspection and I was not notified about whether ny car needed new filters, battery was ok, tire and brake checks, etc. I had to call to ask about these things. Before the shuttle took me somewhere Korie said my truck was going into get detailed and that I did need drum brakes and that they would rotate mine. I agreed to that. When I get back I am told my car has not been washed. I said I wanted it washed so they then went to wash it. This is all after I was told it was going into detail before I left. When my truck was done, a gentleman brought me my bill. I looked at it and it said $260 for drum brakes. I asked how is it this much to flip my drum brakes around like I had discussed with Korie. Korie then comes and says that they put the new drum brakes on my car since I had ordered them and that flipping the rear drum brakes was the same cost as getting new drum brakes. I did not approve the $260 to have new drum brakes put on, nor was I told of them putting them on instead of flipping the drum brakes like we had discussed 2 times prior. Had I not seen the charge and asked, she would not have told me any of this. The fact that she lied about the drum brakes being the same cost as flipping the old brakes annoyed me, but spending my money putting new brakes on my car without my consent really frustrates me. I drive an hour and 10 minutes one way to your facility to have my vehicles worked on. This isn't the kind of service I expect from yall.

I have bought all my cars from Toyota in Ames 6 cars to be exactly An oil change would NEVER ever take 2.5 -3 hours Sorry but ridiculous I have always recommended Ames Toyota CRAZY won’t any more I would appreciate a call

Very professional.

Korie was very efficient and kept me informed as on the service of my vehicle. Korie is very much an asset. A very good employee.

Honest, friendly service keeps us coming back from Des Moines! Thank you!

It took twicr as long as they said it would.

It may have been a miss communication after a call from service mgr but I Was asked about filters, I could have sworn I told them I take care of that stuff. It was done anyway.

Thank you

Excellent care

I always get great service with Wilson Toyota!!

Appreciate the friendly service