You were fast and the wait was very comfortable.
Nice job!
9/5/2024
Miraj P. VERIFIED CUSTOMER
Really nice
9/5/2024
Gale L. VERIFIED CUSTOMER
Very pleased.
9/4/2024
Ward L. VERIFIED CUSTOMER
As always, great job by Korie.
9/4/2024
Carolyn B. VERIFIED CUSTOMER
Korie was very helpful and kept me updated.
9/4/2024
Kenneth H. VERIFIED CUSTOMER
Fine work
9/4/2024
Simon C. VERIFIED CUSTOMER
An oil change and tyre rotation should not take 90 minutes. I appreciate that you want to do a good job but this must be why people go to Jiffy Lube
9/3/2024
Bradley B. VERIFIED CUSTOMER
On Saturday morning (8/31), I discovered that the lug nuts on all 4 tires were loose following the tire rotation performed at Wilson Toyota (Ames, IA) on Thursday (8/29); for a few of the nuts I was able to tighten them with my finger tips. This is totally unacceptable service! I would expect that a Toyota dealership would have access to a service manual that would indicate the proper torque that should be applied to lug nuts on a Tundra. Next time please send a video showing that the lug nuts were tightened!
8/31/2024
Frederick G. VERIFIED CUSTOMER
Korie does a great job.
8/31/2024
Joshi B. VERIFIED CUSTOMER
Nice service and nice explanation of fault.
8/31/2024
Cher M. VERIFIED CUSTOMER
Everyone was very friendly and communication was prompt.
8/31/2024
Kimberly C. VERIFIED CUSTOMER
I had my car in a week before for an oil change and tire rotation. I told the service adviser that I was hearing a noise in a tire/tires. I was told the tech said the balencing weights wee all in place and he didn't know what might be causing the noise.
When I got home and looked at the invoice, the oil change had not been done. That I was why I was back in today. I did mention the noise again today. I was not charged for the oil change. I was shown pictures of my tires and told there was feathering and that was what was making the noise. How is it that the tech the week could before could not see this, as well as not do the oil change? His lack of attention caused me another trip (from Ankeny) and a 2 hour wait. It was very disappointing and inconvenient. I am not trying to get your tech in trouble, but perhaps some retraining is in order. Thank you.
8/31/2024
James M. VERIFIED CUSTOMER
No thanks
8/31/2024
Matthew B. VERIFIED CUSTOMER
Chelsea deserves a raise great work
8/31/2024
Louisa T. VERIFIED CUSTOMER
Thank you for the excellent maintenance job. You did a super job, and the 4Runner runs so smooth, same as 10,000 miles ago!
8/30/2024
James C. VERIFIED CUSTOMER
Thanks!
8/30/2024
Sarah A. VERIFIED CUSTOMER
Chelsea always goes above and beyond to help me whenever she’s my advisor
8/30/2024
David C. VERIFIED CUSTOMER
Zach was awesome to work with. He went above and beyond and was honest. This is why I drive to Wilson Toyota for almost everything. There are much closer places near me in Des Moines, but people like Zach make it with the drive. Thanks again.