Because I purchased this vehicle at another dealership, they would not complete the service that I needed. I guess I don’t understand. I thought all dealerships work together.
FYI, I’ve tried to purchase a vehicle from this dealership but never was able to do that because of the price difference. Three to $4000 difference between two of the exact same vehicles doesn’t make any sense to me. I try to support our Ames dealership, but don’t have the funds to pay the extra.
8/15/2024
Michael S. VERIFIED CUSTOMER
I drove home to Cedar Rapids after my oil change and my engine was smoking. It appears the technician did not put the oil valve cover back on and there is oil all over the engine. Very aggravated that I now have to go get more oil before i can drive again and still need a cover.
8/15/2024
Mark M. VERIFIED CUSTOMER
Timely. Quick.
8/15/2024
Judith F. VERIFIED CUSTOMER
However, I cannot get the message maintenance needed off of where my miles per hour should be.
8/15/2024
Elaine H. VERIFIED CUSTOMER
Wilson keeps my car in great shape
They get the job done quickly.
8/15/2024
Lisa M. VERIFIED CUSTOMER
Everyone was courteous and professional!
8/15/2024
Nancy B. VERIFIED CUSTOMER
All of the personnel that I dealt with were professional and very helpful.
8/15/2024
Barbara R. VERIFIED CUSTOMER
Service was great but personally, U found the automatic text updates kind of annoying. Would much rather have been contacted in person at the very end. If there had been any issues mid-process, it would have been easier to just speak in person rather than fumbling around on my phone and having to download documents, etc.
8/14/2024
Ben S. VERIFIED CUSTOMER
The placement of the badges/emblems is incorrect. Please have a service supervisor call me at ****-****-xxxx. Thank you
8/14/2024
Craig H. VERIFIED CUSTOMER
Great, knowledgeable staff
8/14/2024
George F. VERIFIED CUSTOMER
Thanks, Logan for your oversight of my Highlander service today!
GP
8/14/2024
Duane S. VERIFIED CUSTOMER
Service was quick, good feeling to have a thorough inspection with oil change and tire rotation.
8/14/2024
Margaret A. VERIFIED CUSTOMER
Good quick service and thanks for the info about my tires. Wilson Toyota is a great place to take my car. Everyone is very easy to work with.
8/14/2024
James F. VERIFIED CUSTOMER
Also scheduled to have recall taken care of. When I arrived was informed you ran out of parts. I asked why parts weren’t reserved- they just ran out. Said they will call me when parts are back in stock. I asked how will I know parts will still be there after I’m scheduled. The answer was they will save them for me. Why wasn’t that done today?? Now I have to take additional time to have it done & I have no trust the parts will be there.
8/14/2024
Ward L. VERIFIED CUSTOMER
Korie and Max got my car in a day earlier than my appointment. The quick service was appreciated.
8/13/2024
Karen E. VERIFIED CUSTOMER
I was treated poorly on arrival. I sat in the lobby for 2 hours 40 minutes without any updates. I was told they let my car run for an extended period of time while it was being evaluated yet the average miles per gallon did not change, which allowing the car to idle always decreases the average miles per gallon.
8/13/2024
Ellen M. VERIFIED CUSTOMER
Service was thorough, informative, and quick. Time waiting was short.
8/13/2024
Mary M. VERIFIED CUSTOMER
Korie was pleasant, professional, and very efficient.