Erik (and the mechanic) were both timely and efficient as always.
8/9/2024
Michael L. VERIFIED CUSTOMER
Eric went out of his way to be helpful. While my car was being serviced, I asked some questions about Apple CarPlay and other things in my car and two of your new car sales people were extremely helpful and answering those questions.
8/9/2024
Kimberly K. VERIFIED CUSTOMER
Eric was great !! Always very good service from staff on phone to check out!!
8/9/2024
Glen M. VERIFIED CUSTOMER
Too expensive!
8/9/2024
James J. VERIFIED CUSTOMER
Verycourteous
8/9/2024
Connie M. VERIFIED CUSTOMER
Exceptionally nice young man. Even tried to help me find the best route back home with all the road closures.
8/9/2024
Shirley K. VERIFIED CUSTOMER
I had an appt. for 9:00 and I never left Toyota till 10:45- I think you need to schedule your appt. more realistic- I didn’t appreciate having to wait that long when I was told it would take an hour.
8/9/2024
David K. VERIFIED CUSTOMER
Chelsea was very friendly to work with!
8/9/2024
Mack T. VERIFIED CUSTOMER
Very pleasant and professional. Thank you.
8/9/2024
Brent L. VERIFIED CUSTOMER
Dirt/grease found on my front passenger seat. Failed to reset the maintenance reminder. Not the Wilson experience I’ve been accustomed to over the years.
8/9/2024
Ray S. VERIFIED CUSTOMER
You are welcome.
8/9/2024
Mike C. VERIFIED CUSTOMER
I don't want anymore surveys.
8/9/2024
Curt M. VERIFIED CUSTOMER
This appt took entirely too long. 4 hours and 15 minutes is just out of line. On top of that our low tire light came on abd it added additional 45ish minutes to our time. We teally did not plan on almoat all day in Ames. We left our home at 9 AM and returned home at a bit after 3 PM.
8/8/2024
James A. VERIFIED CUSTOMER
I should have known that the “MAINTENANCE REQUIRE” alert pertained to “tire rotation” at 5,000 miles 1st and oil change at 10,000 miles. I thought the reverse was true. Since new tires had been installed 600 miles ago; this oil change was premature. $$$
8/8/2024
Jeannine H. VERIFIED CUSTOMER
Zach was polite, professional and knowledgeable. He answered all my questions.
8/8/2024
Richard H. VERIFIED CUSTOMER
It took 2 1/2 hours for you to change my oil and rotate my tires. Then you didn’t reset my “service car soon” light, and had to go back in and ask the young man to reset the information screen.
We were considering ordering a new Toyota Crrown and had talked with Brad about that possibility, we’re now rethinking that consideration as this the third time I have had to wait more than two hours ti have my car serviced.
8/8/2024
Carmen C. VERIFIED CUSTOMER
Over a 2 hour wait for a routine 60,000 service.
8/8/2024
Virginia M. VERIFIED CUSTOMER
I had an appointment but had to wait 1.5 hrs just to be seen as they were “behind”.
8/8/2024
Liz C. VERIFIED CUSTOMER
Overall, experience was pretty good. My only feedback is that I was told, by multiple people, that it should take 1.5-2 hours for the process. I scheduled it over my lunch window thinking I could wait a little longer before I went back to work. After not hearing anything at about the 1.75 mark, I stopped back by thinking my ride could drop me off and I could just drive back to work. I asked for the status and they were just getting it pulled in. It ended up taking about 3 hours, which is fine. I just wouldn’t haven’t delayed going back to work and would have planned my day differently. If it wasn’t going to be done during the given timeframe, it would be nice to receive that update.