Lack of communication. We called often to get updates but the phone wasn’t answered or I had to leave a message or was told they would check and get back to us and didn’t so we would have to call again. Very busy place and maybe need more employees to cover this area. Also, car wasn’t finished in a timely manner.
They are super friendly. They are trying.
I’ve been coming to Toyota for 35 years…we are missing Dan W.
7/13/2024
Kathryn H. VERIFIED CUSTOMER
Receptionist was very courteous and made welcoming when I arrived and was helpful when I had questions about the shuttle. She was also apologetic (unnecessarily so) when my car was done about the extended time it took to complete service.
7/13/2024
William C. VERIFIED CUSTOMER
Thank you.
7/13/2024
William B. VERIFIED CUSTOMER
Yes
7/13/2024
Mary W. VERIFIED CUSTOMER
Excellent assistance from checking in through the purchase of tires and shuttle ride assistance. Thank you!
7/13/2024
Larry B. VERIFIED CUSTOMER
Korie was great!! Professional and fun to visit with during our appointment.
7/12/2024
Marjorie H. VERIFIED CUSTOMER
Problem solved with warning light. Erik very efficient and pleasant to give advice.
7/12/2024
Mary H. VERIFIED CUSTOMER
Appointment was at 12:30 - they finished at 2:35 for regular maintenance check up
7/12/2024
Bismellah K. VERIFIED CUSTOMER
Excellent job
7/12/2024
Kim S. VERIFIED CUSTOMER
Erik was professional and friendly, and his estimate on my wait time was accurate. Good experience today!
7/12/2024
Steven W. VERIFIED CUSTOMER
Erik did well and tell him to keep smiling!
It’s tough when everyone’s in a hurry and he’s at the mercy of the service techs!
7/12/2024
Don O. VERIFIED CUSTOMER
I was impressed with how fast the service was. In the past it took from an hour and a half to two hours. You are doing better Thanks
7/12/2024
Stephen B. VERIFIED CUSTOMER
Korie helped check me in, set expectations for time. Took techs longer than anticipated. Korie came and got me in waiting area when completed. Car sounded different as I drove out of lot. Took it back. Talked to Korie and she had Logan (?), take a look in parking lot. Air filter compartment had not been closed properly. Problem resolved, with apology. Service receptionist Jessie, was friendly and also served as cashier. Very busy, but everyone was friendly and helpful!!
7/12/2024
Mildred W. VERIFIED CUSTOMER
It was determined right away what was wrong with my vehicle
7/12/2024
Ester A. VERIFIED CUSTOMER
Thanks for the shuttle too.
7/12/2024
Thomas G. VERIFIED CUSTOMER
Great service. Thanks for your good work!
7/12/2024
Bruce F. VERIFIED CUSTOMER
You make an appointment, and I was there for over 2 hours.just to have the tires rotated and do their inspection!
7/12/2024
Allen C. VERIFIED CUSTOMER
Very professional and answered my questions fully.
7/11/2024
John H. VERIFIED CUSTOMER
I found some milk there
7/11/2024
Sara M. VERIFIED CUSTOMER
Very friendly and professional! Great service as always!