Service was a little slower than expected but otherwise good!
7/4/2024
Mary F. VERIFIED CUSTOMER
The technician found a small puncture in our tire and fixed. We are grateful ????
7/3/2024
Edward A. VERIFIED CUSTOMER
All was so thoroughl… and done in such a timely matter….. and we feel great sending our daughter off to her new job k owing her car had a great love k up!!! Thank you for the wonderful service!!
7/3/2024
Barry J. VERIFIED CUSTOMER
Thought the price was a bit high for just an oil change in learning my tire pressure monitors. And I think they also forgot to rotate my tires. Staff was very friendly.
7/3/2024
Shawn W. VERIFIED CUSTOMER
Logan and Erik were very helpful along with everyone else. I do wish there had been a little more communication in terms of status update. Even just a quick call at the end of the day. 2 minutes is worth it to not leave a customer wondering what is going on.
7/3/2024
Kevin T. VERIFIED CUSTOMER
Thank you! I appreciated the smooth intake process and communication follow through.
7/3/2024
Cindy C. VERIFIED CUSTOMER
I was told appointment should be around an hour and my car was finished in 50 minutes. Wonderful!
7/3/2024
Jon E. VERIFIED CUSTOMER
Korie Cowles truly solved a scheduling glitch with a very professional attitude. It’s good to have a problem solver in her position. It’s why we keep coming back to Wilson Toyota.
7/3/2024
Treasa B. VERIFIED CUSTOMER
1.5 hours to wait for oil change is longer than other dealers
7/2/2024
Tyson T. VERIFIED CUSTOMER
I LOVE WILSON TOYOTA!
7/2/2024
Kurt B. VERIFIED CUSTOMER
I've tried to call several times today but no one answers the service line. It seems like I have proof that your technician didn't actually rotate my tires or do a multi-point inspection. I'll be trying to contact you yet this week.
7/2/2024
John J. VERIFIED CUSTOMER
The Job was done quicker than I expected.
7/2/2024
Nancy F. VERIFIED CUSTOMER
The wait was almost two hours for a simple oil change and tire rotation. I was not updated on progress until I asked for it after more than an hour wait.I paid $74.96 for this service plus much more on 10/10/23 and $96.86 for this lesser service on 7/1/24. This increase in cost and long wait time are unacceptable!
7/2/2024
Ben S. VERIFIED CUSTOMER
N/A
7/2/2024
Paul P. VERIFIED CUSTOMER
Great communication w the text updates! The service team did a great job of anticipating future needs of service and had a discussion with me. It was one of the best service experiences I’ve had.
7/2/2024
Dennis B. VERIFIED CUSTOMER
great job
7/2/2024
Teresa L. VERIFIED CUSTOMER
The on line updates and vehicle reports are great! Thank you
7/2/2024
Daryl G. VERIFIED CUSTOMER
Very knowledgeable and professional.
7/2/2024
Kari K. VERIFIED CUSTOMER
The last couple years, Wilson Toyota has fallen short in their service department with the long wait time when getting my car serviced. Yesterday was no different. Why does it take 2 hours for an oil change and tire rotation? The “promised “ time for completion tells me it should take an hour. My husband takes his Ford truck in for an oil change at a different dealer and he is done within an hour. In my eyes, Wilson has continued to show their inefficiency in the service department. I really don’t want to take my Lexus to Des Moines for an oil change, so I am stuck bringing it back to Wilson. Please, please try to make changes necessary for a more efficient service department.
7/2/2024
Michael H. VERIFIED CUSTOMER
Had to schedule a follow up appointment for the following week due to parts not being available for service.