I've purchased Toyota's in Ames sense 1972. I will not do business with the Des Moines dealer. They ripped me off once on service work that wasn't done correctly.
6/21/2024
Sheryl C. VERIFIED CUSTOMER
It took 4 hours for an oil change and tire rotation. Not sure why we make appointments.
Kory was very nice and explained they got backed up but it just sounds like my car was pushed aside.
Dan ran a good service department and when I asked about him they said he works in collision.
He and the others are missed in service.
6/21/2024
Evelyn L. VERIFIED CUSTOMER
I was told when checking in that wait time would be longer than normal. Very professional.
6/21/2024
Susan B. VERIFIED CUSTOMER
Chelsea was very friendly and explained how the service appointment would proceed. This was my first service appointment with this vehicle and she explained everything and then made a personal call when the vehicle was ready. Thank you Chelsea.
6/21/2024
Khamphiou P. VERIFIED CUSTOMER
Thanks for work a good job
6/21/2024
Jim C. VERIFIED CUSTOMER
Thanks!!
6/21/2024
Norman P. VERIFIED CUSTOMER
I have always been satisfied with Wilson service
6/21/2024
Suzette G. VERIFIED CUSTOMER
Very courteous, friendly and knowledgeable!!! Appreciate the good service!
6/20/2024
Sandra M. VERIFIED CUSTOMER
It was ridiculous that I had to wait over two hours for an oil change. The service is fine that I know of but the wait was not.
6/20/2024
Douglas W. VERIFIED CUSTOMER
Satisfied with the service today
6/20/2024
Deborah L. VERIFIED CUSTOMER
Great swevice
6/20/2024
Allison W. VERIFIED CUSTOMER
An oil change took three hours, despite me making the appointment over a month ago. Further. I wasn’t communicated to about the delay, nor did I receive any updates throughout my wait. I asked for an update at the front desk after waiting two hours and was just told “we’re working on it.” My service the past few appointments had been poor and after this service especially, I don’t anticipate returning for future service appointments or car purchase.
6/20/2024
Teddi B. VERIFIED CUSTOMER
Chelsea was super friendly and very helpful! She had a very upbeat attitude and made it a joy coming to get my car serviced! I asked if there was anything Wilson Toyota could do about a few scratches on my car and she gave me a few options! I chose the paint stick and I did not know how to use it but she asked another employee and told me how to use it properly. We both learned something new! I enjoyed having Chelsea help me out!
6/19/2024
Kent K. VERIFIED CUSTOMER
This isn’t Kent’s phone. Stop sending me text messages for his car service
6/19/2024
Nancy B. VERIFIED CUSTOMER
Above and beyond...Thanks!
6/19/2024
Kevin F. VERIFIED CUSTOMER
Eric was great - just VERY disappointed that the program I purchased will not stand behind a worn spot and crack in the plastic on the driver’s side. They mentioned “normal wear and tear” - on a truck less than two years old and 50,000 miles - Eric tried but this is way above his pay grade. VERY disappointed …
6/19/2024
Duanna T. VERIFIED CUSTOMER
Great job and done quickly
6/19/2024
Sylvia A. VERIFIED CUSTOMER
Your scheduling needs attention
I almost missed a PT appointment for an oil change that took 1.5 hours.
6/18/2024
Arielle O. VERIFIED CUSTOMER
Great work! 10/10 thanks for all the help!
6/18/2024
Laurence G. VERIFIED CUSTOMER
Enjoyed coming up to a new service area very laid-back and helpful