Was given an estimate of $500 twice before the work and was charged $700 for the 100,000 mile service.
6/8/2024
Richard N. VERIFIED CUSTOMER
Very satisfied with the service and personnel. Excellent experience!!
6/8/2024
Dennis C. VERIFIED CUSTOMER
I LOVE the service!!! Thank you!!!
6/8/2024
Stephen W. VERIFIED CUSTOMER
Thank you. We always enjoy working with you.
6/8/2024
Ken C. VERIFIED CUSTOMER
Good job! Thank You!
6/7/2024
Paul M. VERIFIED CUSTOMER
Seems to take a little long for an oil change instead of 2 hours it could be shorter
6/7/2024
Volodymyr I. VERIFIED CUSTOMER
I was scheduled for diagnostics the same day I went to Wilson. I received the diagnostic results within 30 minutes and an hour later the cause was eliminated and a working car was returned to me. Thank you for your professional service.
6/7/2024
Susan B. VERIFIED CUSTOMER
Very polite
6/7/2024
Rindy R. VERIFIED CUSTOMER
I live in Des Moines but have everything done in Ames. You make customers feel like people rather than just a number.
6/7/2024
Michael Z. VERIFIED CUSTOMER
The only thing to add is. Toyota dealership in Maplewood, where we bought our cars and serviced would always have coupons on their web site, and would always wash your car after servicing it automatically. We didn't have to request it. Thank you. Toyota are very good cars.
6/7/2024
Louisa T. VERIFIED CUSTOMER
Love the 4Runner I own
6/7/2024
Brian B. VERIFIED CUSTOMER
When scheduling services where the customer indicates they will be waiting until the work is done it would be nice if there could be an estimated amount of time it will take for the planned services.
6/7/2024
Karen K. VERIFIED CUSTOMER
I had an appointment for my 2016 prius because the "hybrid system malfunction see dealership" sign came on. My appointment was at 10 today, June 5. I arrived shortly before 10. Signed in, was told I could get a loaner. Borrowed it. Got a call at 11:52 that the sign went out before the technician looked at it. He said my 12v battery was low. I agreed to have it replaced, only because it would have cost nearly $200 to do nothing and about $300 to get the battery replaced.
I waited about 45 minutes. I figured that should be plenty of time to replace a battery. I came back to the shop and waited... and waited... finally asked how long, could I speak to the technician, could I speak to the service contact... no luck. Finally received the fob to the loaner back and left the shop. Finally, at 3:10pm I received a call that my car was done. Over 5 hours and $335 to replace a battery. Seriously? Seriously?
This is not the first time this has happened. AND I am with a 3 year old toddler. Not cool.
6/6/2024
Jack K. VERIFIED CUSTOMER
I cleaned the interior of my car on 6/3 and after my service on 6/5 the floor mats and seats were completely dirty with dust/mud. The side of the plastic around the driver seat are now scuffed permanently and turned the black plastic gray with permanent scratches. I am extremely disappointed because I have only had this car for a little over a year. I hope this can be resolved. Thank you.
6/6/2024
David O. VERIFIED CUSTOMER
Service was completed on time. Every one was cheerful and helpful.
6/5/2024
Scott A. VERIFIED CUSTOMER
Long story. I am not satisfied with the answers I was given. Zach turned me over to Nick(filling in for service manager), he stated he could not help me but would have the service manager follow up.
Nothing! I have lost all confidence in Wilson Toyota. Scott A
6/5/2024
Curtis H. VERIFIED CUSTOMER
Went in with a tire pressure gage light on and left with it on. This was one of my concerns when I made the appointment and it was not fixed.
6/5/2024
Kenneth C. VERIFIED CUSTOMER
Chelsea Kunik is very professional, knowledgeable, and personable. On my second visit for Service at Wilson Toyot for oil change and tires rotated and balanced, Chelsea gracefully and apologetically delivered the news to me upon arrival that the visit would likely require two hours. I'm typically forgiving of excessive time required the first time, though not so forgiving on the second visit for fewer service points. Service Department Management should review parameters for scheduling service appointments and times necessary in order to not get bogged down and increase customer service wait times.