The staff was very accommodating and professional.
5/1/2024
Roger B. VERIFIED CUSTOMER
Tks Erik!! You said it would take an hour… and you were right!
5/1/2024
Karen M. VERIFIED CUSTOMER
She was very helpful and willing to discuss the needs of my car.
5/1/2024
Sarah L. VERIFIED CUSTOMER
I asked for my spare tire to be aired up with
My oil change. When I got in my car to leave
I noticed my low tire was still on. Eric told me it
Was a sensor issue after I mentioned it via text.
I stopped at Car Max in Ankeny and asked them
To air up my tires and my spare. They did and my low tire
Light came off. They said all my tires were low. My gas
Door was left open. I saw my car parked and went up to the
Counter to get ready to pay. I had to wait 10 minutes because
They were busy watching videos and arguing over
The word ‘stupider’. All this for a $115 oil change. Nothing else.
5/1/2024
Quinn P. VERIFIED CUSTOMER
It was a great experience and I appreciate the honesty in recommendations I received. Will definitely come back for future car issues.
5/1/2024
Richard B. VERIFIED CUSTOMER
Will do
5/1/2024
Duane S. VERIFIED CUSTOMER
Recall work in and out less than an hour, satisfied.
5/1/2024
Pa L. VERIFIED CUSTOMER
Wonderful service! I was so worried about driving my car before bringing it in. I called and they got me in the next day and fixed everything right away. Very polite and courteous staff as well! Thank you so much!
5/1/2024
Ryan P. VERIFIED CUSTOMER
The engine air filter and cabin air filter were supposed to be replaced but were not. The service person said the job would take half a day. I had been in contact with him all morning by text. After just a couple hours I received a message from him that the vehicle was ready. Since he told me half a day i asked him if the vehicle was actually done. He wouldn’t respond. I asked a bit later to send the shuttle and I did not hear from him. Awhile later I called the service department and couldn’t get ahold of anyone but left a message for someone to call me back about the status of the car and to send the shuttle. The shuttle did show up as apparently the message I left on the service department voice mail was listened to but they didn’t call me back to answer my question about whether the car was actually ready. I picked up the car skeptical it was finished but I had to get to work. When I got home I was able to check the filters just to find they were not changed. The oil appears to have been changed. I have not looked at the coolant yet. I would like to be contacted by a manager.
5/1/2024
Guy H. VERIFIED CUSTOMER
I dropped my truck off Monday night for service on Tuesday for the recall I scheduled. I was done Monday but never got a call. So I called Tuesday because I got the text it was done on Monday. When I called I asked to be picked up after work in Boone at 4 pm but was informed by my service advisor they don't shuttle to or from Boone. News to me I was just taken home to Boone on Monday afternoon and multiple times before. I say better have loaners available then. So I called back to see if my truck could be brought to me then and was informed that is not possible as well. So when I came in to pick up my truck Tuesday afternoon the notification when I went to leave was still on my touchscreen to get service for the recall. I went back in to the cashier and she said she would find out. 15 minutes later she came back and told me it should go off within 10 days ?. I also checked or called to see how much a oil change would be and was told 120 dollars plus tax. This was a couple of months ago. So I went to motor inn Toyota of Carroll and walked out with the total of $61 including the tire rotation. Please tell me why I should return there for any service. Thank you.
4/30/2024
Brian M. VERIFIED CUSTOMER
Eric was great, but upon reviewing the checklist I noticed th washer fluid filled box is checked.
4/30/2024
Kathy K. VERIFIED CUSTOMER
Very professional and very helpful!
4/30/2024
Denise S. VERIFIED CUSTOMER
You have a great team at Wilson Toyota!!
4/30/2024
James M. VERIFIED CUSTOMER
Yes very thing was great we hope to trade for new Toyota yet this year and will be working on that with you . Thanks for being a great dealership
4/30/2024
Robert S. VERIFIED CUSTOMER
None
4/30/2024
Daeyong L. VERIFIED CUSTOMER
Nick was amazing in every aspect. He welcomed me when i parked the car and checked my appointment. He was very professional to answer my questions and explain the checkup results. I was very impressed by his kind and professional way of interacting with customers. I really appreciated it, Nick!
4/28/2024
Charles F. VERIFIED CUSTOMER
None
4/27/2024
Richard N. VERIFIED CUSTOMER
Zach's greeting was bright and courteous and his help detailed. Thankyou, Nancy
4/27/2024
Diana M. VERIFIED CUSTOMER
Work was completed in the time I was told it would take.It was explained to me exactly
What was done in my 10,000 mile service
4/27/2024
Karen S. VERIFIED CUSTOMER
My glove compartment was open when I got in the car & does not close . It was not like that when I brought it in for service .I called into report that , I have an appointment next week for a recall on the front bumper & ask if the glove compartment could be checked at that time .. Karen S