I have bought three vehicles from Wilson Toyota. This week I wanted Wilson to replace my six year old battery when I arrived early for my 10:15 am appointment. I didn’t get the car back until 11:48.
The cost of “labor “ was $99! I don’t think the tech who did actually did the work was paid very much for the simple battery swap. And why was there a charge for “shop parts “?
On previous occasions we would want routine oil changes and tire rotations and it just takes too long to get service done at Wilson. I suggest you open up a separate “Express” location for routine maintenance service. And do a better job of scheduling appointments so a customer knows how long it will take. I hope you take my concerns seriously as someone who wants to continue as a customer.
4/24/2024
Paul R. VERIFIED CUSTOMER
Took almost 3 hours to complete oil change, inspection ,and tire rotation. I would not have waited had I known that. Suggest keeping front desk staff informed about the status so customers can make a decision. There was one other person there who was also surprised by that.
4/24/2024
Tracy N. VERIFIED CUSTOMER
I didn’t expect it to take that long, but had plenty of reading material , and a pleasant place to wait.
Service was great.
4/24/2024
Melvin R. VERIFIED CUSTOMER
Too slow, it shouldn't take 2hours to change the oil.
4/24/2024
Edward A. VERIFIED CUSTOMER
Much better experience this time. Erik was quick to welcome me, fully kept me informed and was out the door in an hour. In the past year or two it has been twice the wait.
4/24/2024
David L. VERIFIED CUSTOMER
Great quick in and out. Been leading for about 15 years from Wilson
4/24/2024
Allison G. VERIFIED CUSTOMER
It took way longer than I expected. They didn’t call me to ask about additional work (filters) they thought needed to be done and so when I came back after two hours, I had their questions and additional time was needed. Then, I stayed for an extra hour, thinking the work was being done, and finally got my car back only to get a call later that night that somehow the filters weren’t done and I have to bring my car back! That’s really poor communication and very frustrating!!
4/23/2024
Kevin S. VERIFIED CUSTOMER
Service - great. But more than 2 hours waiting, not so great.
4/23/2024
Nancy G. VERIFIED CUSTOMER
They forgot to tighten the drain plug, we're lucky nothing serious didn't happen!
4/23/2024
Jim B. VERIFIED CUSTOMER
I was very pleased by the quality of service that I received. Thank you!
4/23/2024
Aminata D. VERIFIED CUSTOMER
Very professional. Good customer service. Friendly
4/23/2024
Douglas G. VERIFIED CUSTOMER
Chelsea did a great job as always. I did not have an appointment. Chelsea and the team were able to repair my tire in a short amount of time!
4/23/2024
Karen D. VERIFIED CUSTOMER
I had a 9:30 appointment for points check & tire rotation. I was told the 9:30 was just a guarantee I would get in that day not the actual appointment time. With not living in Ames I can only wait. This time it was 1 hour & 10 minutes. Nor bad but fir the same service I've gotten in & out in 30 minutes. Just wish my time was just as valuable as yours. I was treated well & will be backas I do like Toyota parts on my Toyota van. I just need to be prepared to sit awhile and not make plans for other activities.
4/23/2024
Josh M. VERIFIED CUSTOMER
Seamless experience. Came in from NC and was able to have our first maintenance scheduled and cared for while on vacation. Quality customer service!
4/23/2024
Kari E. VERIFIED CUSTOMER
Thank you!
4/23/2024
Shervin A. VERIFIED CUSTOMER
I had a great experience with Logan, he was super nice and helpful. The service time was so fast as well.good job!
4/23/2024
Kaley E. VERIFIED CUSTOMER
Still have not received my digital inspection to my phone. Waited 15 minutes to get checked out while my car sat outside. Waited 12 minutes before being acknowledged in service drive. Workers pretended I was not standing there, waiting. I tried texting my advisor and he wouldn't respond. Told me he was pulling me into line right away, and didn't update me when he Waited to pull it in. All I ask is for honesty, reliability, and integrity when I leave my vehicle in Wilson's possession. Bad first experience with my first free 5k Toyota care service. Will try again in 5k miles.
4/23/2024
Rodney C. VERIFIED CUSTOMER
When I came to pick up my vehicle my driver’s side window was completely down. So, I am glad I was there shortly after it got done to get it or my window would have been down sitting in the parking lot.
4/21/2024
Julie B. VERIFIED CUSTOMER
Great service. I just wish the wait times were not so long, and the waiting area didn't feel so cramped when there were so many people waiting for their cars.