Took 2 hours for an oil change with an appointment- too long. Don’t like that we just receive a text about vehicle issues & no one discusses it with you. Too impersonal. I miss the good welcoming service I used to receive.
4/21/2024
Carrie P. VERIFIED CUSTOMER
You're welcome, and thank you again for making sure my tire alignment was in spec for my new tires.
4/21/2024
Colin B. VERIFIED CUSTOMER
The service itself is fine but the timeliness wasn't great. It nearly took 2 hrs for a tire rotation. People before me were also waiting 2 hrs for an oil change. It would have been nice to know they were going to be backed up.
4/21/2024
Linda S. VERIFIED CUSTOMER
Attention to detail, Reset my clock hour to the correct time. Kept me informed of the progress on the inspection for the recall. Pleasantly provided service. Calm manners.
4/20/2024
Miraj P. VERIFIED CUSTOMER
Very good
4/20/2024
Travis T. VERIFIED CUSTOMER
Thanks for the wash and detail!
4/20/2024
Janet W. VERIFIED CUSTOMER
Chelsea was super friendly and very helpful! Thanks for the great service!
4/20/2024
Bounthong S. VERIFIED CUSTOMER
Thanks you!!!
4/19/2024
Joan P. VERIFIED CUSTOMER
The service appointment this morning was a very pleasant experience, the staff there were friendly and efficient. I appreciative.
4/19/2024
Ann H. VERIFIED CUSTOMER
It took over 2.5 hours to change the oil and do an inspection. That is less than an hour job at the vast majority of places. Why did I bother to make an appointment if I still had to wait that long? It is ridiculous and unacceptable. I am a loyal customer…I have driven 5 Toyotas, two I purchased at Wilson and all I got serviced at Wilson. This is not the first time I have waited an unacceptable amount of time but it is my last. I will not be using your service department again.
4/19/2024
Donald P. VERIFIED CUSTOMER
I had asked for a loaner and didn’t get one. I then had to wait about 35 minutes to get picked up to get back to the garage. I’m never got notified that my car was done and finally got a notification as the shuttle picked me up. I tried calling to see if the car was done about 21/2 hours after it was taken in and no one answered the phone. I finally got the notification 31/2 hours after the car was taken in. I would say the customer service was extremely poor today. The sheet said the service technician went over it and he did not do that. The girl at the checkout desk did some but there were 5 people behind me. I was a very bad experience today and has me questioning if I ever want to buy a car there again.
4/19/2024
Dennis H. VERIFIED CUSTOMER
Was told that I needed the head gasket changed for $6000.00 Took my vehicle to another shop and they said there was a little corrosion in one area but wasn’t even damp. Last time I will ever have any thing done with you!
4/18/2024
Kathy B. VERIFIED CUSTOMER
I trust Wilson Toyota to keep my Lexus running the best she can.
4/18/2024
Christopher M. VERIFIED CUSTOMER
The service advisor was good. I waited for 2 1/2 hours to get an oil change and several other people did as well. I believe the wait was to long.
4/18/2024
Denise W. VERIFIED CUSTOMER
I was told the service would take around an hour. At two hours I inquired regarding status and was told they were working on it and it would be another half hour due to the 80,000 check. I would have allowed for this had I know and live an hour away which caused me to miss another engagement. With online texts available at least a status report would have alerted me. I have gone to Wilson exclusively since purchasing my vehicle but will most likely use local providers in the future.
4/18/2024
Larry A. VERIFIED CUSTOMER
My appointment was scheduled for 10:00. It appeared that when I arrived there was already a long line of vehicles ahead of my vehicle. My vehicle’s oil change and tire rotation was not completed until 12:10. While I know things sometimes happen, it would have been nice to have received an update if there was going to be a long wait.
4/17/2024
Maynard H. VERIFIED CUSTOMER
I have a new vehicle on order and waiting for it to be delivered
4/17/2024
Janet S. VERIFIED CUSTOMER
Zach did a ???? % excellent job.
He's a keeper , an asset for your business