I certainly don’t mind waiting but just don’t tell me a time and be an hour later than promised.
4/12/2024
Pam K. VERIFIED CUSTOMER
My car took longer than anticipated so I was offered a loaner. Very nice of them do I could pick my grandkids up from school in Ft. Dodge. Everyone has always been so nice & pleasant. I’m happy with your service.
4/12/2024
Margaret A. VERIFIED CUSTOMER
It was a busy day with lots of people in the waiting room and the job took about as long as she said it would - maybe a bit longer but it was done well and Chelsea showed me all that was done and what I will need to keep an eye on (not much) next time.
4/12/2024
John S. VERIFIED CUSTOMER
Zach did an excellent job
4/11/2024
Bruce M. VERIFIED CUSTOMER
I’ll fill out the survey when I receive it.
4/11/2024
Tracy W. VERIFIED CUSTOMER
Zach was very helpful. I didn't have an appointment but he helped manage everything and kept me informed.
4/11/2024
Michelle T. VERIFIED CUSTOMER
She’s great, per usual!
4/11/2024
John J. VERIFIED CUSTOMER
Except for wait time. Had 11:15 appointment and left the dealership around 1:30.
4/11/2024
Justin M. VERIFIED CUSTOMER
Good job best thing about it I still had my service plans so didn't have to pay this time
4/10/2024
Sherri S. VERIFIED CUSTOMER
I showed up for my appointment and they didn't have me on the schedule. I showed Logan my text reminder then saw that I had accidentally scheduled the appointment at Toyota of Des Moines. He said no problem we will get you in and he did. I was so impressed with how he handled my mistake. Thank you again for getting my car serviced promptly and next time I'll be more careful when scheduling.
4/10/2024
Margaret D. VERIFIED CUSTOMER
The service was very quickly done, and everyone is very friendly and kind.
Thank you so much for such great service!
4/10/2024
Dale E. VERIFIED CUSTOMER
Good Job
4/10/2024
Margaret R. VERIFIED CUSTOMER
When I was concerned that it didn't sound like it had, the team took time to re-check, which I greatly appreciated.
4/10/2024
Ted P. VERIFIED CUSTOMER
Chelsea was very courteous and respectful. My advice is get her in sales.!
4/10/2024
Ann N. VERIFIED CUSTOMER
Toyota makes getting my car serviced very easy. Calling me as a reminder for service, I really appreciate that!! Everything is so easy and fast! Thank you! Glad I have a Toyota!!!
4/10/2024
Jeanne W. VERIFIED CUSTOMER
I appreciated knowing the cost of my repair upfront
4/10/2024
David L. VERIFIED CUSTOMER
Chelsea went above and beyond to answer all of my questions and make me confident in the condition of my vehicle. Thank you so much.
4/10/2024
Brenda M. VERIFIED CUSTOMER
Lug nuts were loose, or not torqued. Had summer wheels and tires remounted today after winter tires and wheels were rotated 6 days ago, and tech said he could easily remove them by hand. Please double-check this for everyone as this could be a major safety risk.
4/9/2024
Benjamin K. VERIFIED CUSTOMER
Very fast and answered all my questions! Great job very satisfied! Thanks again!