Heard a lot of good things about Wilson’s and I believe they are true.
3/23/2024
Mark V. VERIFIED CUSTOMER
On time!
3/23/2024
Lawrence J. VERIFIED CUSTOMER
I was told it would take 1 1/2 hrs to do the work when I checked in. It took 2 1/2 hrs. Had I known it would take that long I would have arranged a ride home. This is the second time in a row this has happened.
3/23/2024
Roger K. VERIFIED CUSTOMER
Very professional. Keep me well informed on the wait which was longer than anticipated.
3/23/2024
Lawrence S. VERIFIED CUSTOMER
OK, thanks for the good service!
3/22/2024
Beth M. VERIFIED CUSTOMER
We scheduled for a time for oil change and tire rotation / and 3 hours later it was finished. You do good service- but need to work on scheduling. Also did not hear back about replacing pull out driver side holder. Was told you would text me with part info.
3/22/2024
John K. VERIFIED CUSTOMER
Problem solved
3/22/2024
Patrick K. VERIFIED CUSTOMER
Took longer today than anticipated, but I understand you were having internet issues that got in the way of a software update.
3/22/2024
Thomas F. VERIFIED CUSTOMER
Excellent service.
3/21/2024
Paul K. VERIFIED CUSTOMER
Very happy with the service received it was quick and complete
3/21/2024
Lynnette C. VERIFIED CUSTOMER
Last November I had my dash redone because it was one of the Toyota vehicles that was defective(dash cracking and melting). Evidently when the technician replaced my cabin filter he scratched the coating off of the dash leaving a noticeable scratch. It was not there when I dropped my vehicle off and I noticed it when I got home. I went to the body shop today and they are charging me $50 to repair the scratch. I am not asking Wilson's to pay for the repair (accidents happen) but I felt that I should make someone aware. It IS a very old car BUT I take care of it like it is brand new and I expect technicians to do the same.
3/21/2024
Brent R. VERIFIED CUSTOMER
Great customer service. Thank you.
3/21/2024
John R. VERIFIED CUSTOMER
Dropped my car off Monday morning and the issue was identified by early afternoon. After having to debate the charges due to warranty, I was told the vehicle should be ready by end of day Monday. It's now Thursday and I still have no vehicle. I was told yesterday that the mechanic hadn't had the time to get to my vehicle yet, but I don't understand how I seemingly got pushed to the bottom of the priority list when it should've been a quick repair based on my discussions. I'm very unsatisfied with the delay and lack of communication from the shop as to why it's taking so long.
3/21/2024
Mark C. VERIFIED CUSTOMER
Great overall experience.
3/21/2024
Randy M. VERIFIED CUSTOMER
Logan was polite and knowledgeable. Service was pretty quick and complete.
3/21/2024
Allyn M. VERIFIED CUSTOMER
I felt the part and service were way over priced. Also felt there was some exaggeration on a couple of other issues.
3/21/2024
Orville S. VERIFIED CUSTOMER
He was on time and complete.
3/20/2024
Patricia K. VERIFIED CUSTOMER
When making a 10 appointment for oil change and tire rotation would not expect to still be waiting for car at 12:30...totally inappropriate....if there was such a big back up....should have been informed when I came in or possibly a phone call so could decide if I should reschedule. Also asked for estimate on replacing driver's side outside mirror that has a chip. Never received so mentioned when paying. She said they would send....have not received.
3/20/2024
Larry I. VERIFIED CUSTOMER
Erik was professional with my visit but it took over 2 hours for my 6 month service for tire rotation brake and fluid check. Much too long for a simple visit. I know it’s tough to keep employees but most service stops have been too long of a wait.