Tarp issue was kind of a deal but turns out neither myself or the service person I talked with knew it was just a tightening issue, we both learned something. Good end result, 15,000 service went well.
1/31/2025
Eugene P. VERIFIED CUSTOMER
Tthay said it mite take 2 hrs, only 45min, not bad. Great service
1/31/2025
Sarah A. VERIFIED CUSTOMER
Chelsea is always great to work with!
1/31/2025
Curtis L. VERIFIED CUSTOMER
Chelsea was fantastic, from check in to updates to getting everything done ahead of time. CJ in parts did a great job also by ordering a special part that arrived in two days and was ready to be installed during my scheduled 5K maintenance service on my 2007 Tacoma PreRunner with 292,000 miles-great truck.
1/31/2025
Kenneth H. VERIFIED CUSTOMER
Wilson Toyota has best experience I have never experienced in my life!!
1/31/2025
Louisa T. VERIFIED CUSTOMER
Korrie Cowles is a great asset to your team at Toyota.
1/30/2025
Andre C. VERIFIED CUSTOMER
Everything was great !
1/30/2025
William H. VERIFIED CUSTOMER
Korie is very conscious
1/30/2025
Peggy M. VERIFIED CUSTOMER
Didn't fix the problem at all. Now I must make another trip back to Ames next week to try again after waiting two months for the 39th appointment.
Korie's help was fine. And I appreciated her helpful updates.
1/30/2025
Bart S. VERIFIED CUSTOMER
Appreciate the service but please don’t tell customers it will only take 3-4 hours for the airbag recall on the Grand Highlander when you need the vehicle all day. That’s deceptive and can really mess with the way people plan their day. I was planning to wait as I had no ride. In fact, just be honest with all repair time estimates. Thankfully we had purchased the vehicle at Wilson so was lucky enough to be given a loaner for the day. If I wouldn’t have purchased it there, would I have been stuck waiting all day in the waiting room? Please get better at this.
1/30/2025
Kathleen A. VERIFIED CUSTOMER
The experience is wonderful !!
We are treated as royalty!! I feel they are trustworthy to give my Bluebird excellence, too!!
I just wish they could help senior citizens with some kind of discounts as my income keeps getting smaller with inflation. I drive over an hour to get service so I am a dedicated customer.
I want to update my care by some years and it would be nice if they could help me with that too with a senior discount as they do with military discounts. Thank you for hearing me out!!! Have a blessed day!!
1/30/2025
Kay B. VERIFIED CUSTOMER
They was all very helpful
1/30/2025
Kevin F. VERIFIED CUSTOMER
Zach is awesome! I recommend him to anyone!
1/30/2025
Patrick F. VERIFIED CUSTOMER
Great service.
1/29/2025
Maryann D. VERIFIED CUSTOMER
X
1/29/2025
Leigh W. VERIFIED CUSTOMER
I made an appointment for a simple 10 min job ( my estimate). I was told it would be an hour and a half wait! I mentioned I had an appointment and was told that is just an arrival time but does not reserve a time slot. I would have to wait till the mechanic was free. Ended up only taking one hour, but I am appointment means a reserved time slot, not arrival time.