I requested service to check the sunroof rubber for tears/deterioration. This issue is unacceptable for a Lexus vehicle that is less than one month old. The service team informed me that the damage was due to “external influence.” What does that mean? I have only parked the vehicle inside a garage, and it has had two car washes, both done by dealers. The service consultant also advised me to check with the dealer where I purchased the vehicle. It seems he did not want to address the issue and intended to pass the responsibility to another dealer.
I contacted the other dealer, and they confirmed that the repair is covered by warranty and can be done without any problem. I don’t understand why there is such a discrepancy in service quality and response between the two dealers. I am not satisfied with my service experience.
5/29/2024
Ellen P. VERIFIED CUSTOMER
I had a very positive experience with the purchase process!
5/29/2024
Dana P. VERIFIED CUSTOMER
Tony was very friendly and helpful
5/29/2024
Anton S. VERIFIED CUSTOMER
Everyone is very professional and knowledgeable of their job
5/29/2024
John M. VERIFIED CUSTOMER
Very professional
5/29/2024
Miguel S. VERIFIED CUSTOMER
Great service, thank you Sofia
5/27/2024
Odilia C. VERIFIED CUSTOMER
He gave me 5-star rating service! From arrival to departure! I’ll be sure to ask for him, again! ????????????????
5/27/2024
Henry C. VERIFIED CUSTOMER
Christian was great
5/26/2024
Laura V. VERIFIED CUSTOMER
Customer service is great! Time given for completion was correct.
5/26/2024
Christine A. VERIFIED CUSTOMER
Jesse was great and very helpful I really do appreciate him. Thank you so much Jesse !
5/26/2024
Steven K. VERIFIED CUSTOMER
The entire Lexus team worked hard to get me in and out quickly at my request, and Mark was my primary point of contact.
5/26/2024
Mary W. VERIFIED CUSTOMER
Thank you !
5/26/2024
Andrew G. VERIFIED CUSTOMER
Appreciate the services
5/25/2024
Joseph M. VERIFIED CUSTOMER
He was very friendly and professional
5/25/2024
Steven B. VERIFIED CUSTOMER
Again Tyler is the main reason why we keep coming back to Lexus of Escondido. Thank you very much for the excellent customer support.
5/25/2024
Hans C. VERIFIED CUSTOMER
Mark did a great job ????
5/25/2024
Ileane T. VERIFIED CUSTOMER
Outstanding service by my Lexus representative Anthony lee. He was so thorough. He helped me with every question I had from a to Z, thank you.
5/25/2024
Jose R. VERIFIED CUSTOMER
Initial transactions took too long
5/25/2024
Danilo C. VERIFIED CUSTOMER
Tyler Payne was very courteous and provided an outstanding service. On the other hand, Eric was extremely courteous and helpful, from the time we check-in we received a warm welcome and smooth service completion on our car. Thank you Vanessa for keeping things on top.