Matt was truly amazing. It was a stressful purchase, but he made it seamless. The restaurant was great to relax in and the entire experience was definitely a good one. I could have gone to the Lexus dealership in Temecula that Matt came highly recommended by others and he also delivered over the top service when he was in the service department so I chose to drive to Escondido for the experience versus staying close to home, I can’t thank you enough
5/17/2024
Andrew N. VERIFIED CUSTOMER
Will mark survey as noted.
5/17/2024
Robert A. VERIFIED CUSTOMER
Tyler was great! Very informative? I will ask for him, on my next visit!
5/16/2024
Lauro S. VERIFIED CUSTOMER
I come in with a complete detail work for my car but was a little disappointed with the quality of the cleaning of some parts of the car. I brought up the fact that the wheels were not detailed and later found that overall the car was rushed in my opinion. I would say that the car was completely clean as when I get a regular car wash at your dealership but was no satisfied having the $225 job. I will say that the front office crew like Peter was quick with making it right by refunding the detail work. Overall the experience was mitigated by the professionalism made by the service delivery team and also the cashier in making things right. Much Aloha and Mahalo to the team. Thank you
5/16/2024
Marytrese C. VERIFIED CUSTOMER
Anthony is awesome! He is professional, personable, kind and handsome!
5/16/2024
Manuel O. VERIFIED CUSTOMER
Tyler did a great job in guiding me and answering all of my questions. Very punctual and responsive to all of the times I reached out. I appreciate his work and Lexus of Escondido.
5/16/2024
Gary T. VERIFIED CUSTOMER
Guess all is good.
Thiughtv$55 is very high for a wiper blade and $255 to adjust steering wheel which is close to back to normal…. bith suggestions that I passed in.
But otherwise itge car is 19 yrs old sbd gives us excellent mileage and ride.
5/16/2024
Manuel S. VERIFIED CUSTOMER
Anthony Lee as always us a topnotch service advisor. He keeps me well inform on whats going on with my vehicle. I can always count on him.
5/16/2024
Perrenoud (. VERIFIED CUSTOMER
Tyler was very helpful and patient in explaining the repairs that had taken place for my car
5/16/2024
Robles, Lina. VERIFIED CUSTOMER
He’s great he checked me in fast everything was explained properly and the service got done great! Very happy with Tyler’s customer service
5/16/2024
Richard B. VERIFIED CUSTOMER
Excellent service
5/16/2024
Cindy C. VERIFIED CUSTOMER
Christian was a very nice person to deal with in person but I had a hard time getting return calls. Maybe he was over worked or stretched too thin but when I am waiting to get my car back and the biggest hold up is getting the call from the service rep that is a problem. I dropped my car off at 12:30 on Monday to get inspected. I was notified the next morning via text that there was issues that needed immediate response from me. I called for 2 and a half hours and had to request a manager before I got a return call. From there I waited 4 hours to get a call that I could pick up my car after having the battery replaced and by that time I was already at another appointment and could not get it before service was closed so my car spent two nights. I find that frustrating and can't help but think there is something wrong with the way that was handled.
5/16/2024
Sandra J. VERIFIED CUSTOMER
Christian went above and beyond to help me with my needs.
5/16/2024
Patricia P. VERIFIED CUSTOMER
Mark was very courteous and successful in getting me in for a quick needed service, even though it was a busy time of day.
Thanks Mark :)
5/16/2024
Julie B. VERIFIED CUSTOMER
Tony is exactly what any 5-star organization seeks to represent itself. He is personable, knowledgeable, and timely. He spoke to me in a professional manner but he was also extremely affable.
Great job Tony!
Great job Lexus!
5/16/2024
Mateo G. VERIFIED CUSTOMER
I'm completely satisfied with the service that was done to my vehicle. Maryann is a very kind and knowledgeable person.
5/15/2024
Andrija Lynn. VERIFIED CUSTOMER
My service provider, Mark Ciesla, was 30 minutes late to my scheduled appointment making me late for work on Friday morning. He never apologized or even acknowledged it. I got a voicemail a few minutes before 5 pm (4:53 pm) on Friday evening saying he was there until 5 and to call or he would be back Saturday at 7 am. I called and left a message for him and texted him on Saturday with no response. I had questions about one of the recommended services. I received a call from someone else on Monday at 4:30 pm saying my car was ready. I picked it up Tuesday morning and the complimentary wash didn’t even look like it was done- if it was, it was a very poor job. There were scuff marks on the car that I did not recall being there. I pointed that out but no solution. I took it home & was able to rub off four black marks on the back passenger side. The service was poor from Mark. He never acknowledged his tardiness and offered no solutions or information to issues and questions. The cashier, loaner car staff, as well as valet staff was great. I have been a customer for over 10 years and this was horrible service.
5/15/2024
Daniel P. VERIFIED CUSTOMER
Many thanks to Christian and Vanessa for their patience and understanding in a situation that was very frustrating (no fault of dealership!) for us. Excellent customer service!