Lexus Escondido Auto Repair Service

Not crazy about the fact that I was left with a financial guy who tried to pull the rug out from under me by changing $430/mo to just under $600 in payments, last minute with an unexpected high cost warranty. Accused us of not really ever intending to buy and wasting his time. That’s not good customer service in anybody’s world. I never heard of a warranty that comes in three parts. The first two were absolutely necessary and the third you can give or take. Felt very calculated. We almost left without the car. He said he couldn’t come down in price for the warranty,. Then he did. Couldn’t comp us dinner upstairs like I always have been. … every time I have leased or purchased a car (this makes the third time) and then he gave me a $50 coupon. I don’t appreciate that kind of treatment. This man is a stress giver. I will never use him again. And if this is your policy of how you treat people that are financing, which honestly has not been my experience the other two times I have financed,I will simply go direct to Bank of America who gave me the loan because of my good history with them. And last but not least I was told the vehicle would fit in my garage. No one said they could adjust the tailgate because when the tailgate goes up, it’s higher than the actual vehicle. I have two tiny scratches on my new vehicle that would have been covered with a full warranty that I could not afford. They’re small, but it is annoying that I wasn’t forewarned when I told them that was going to be a main issue for me. Now not only do I have to live with a vehicle that I can never open the back while I’m in the garage, but also I have to first find a place to fix the tiny two scratches on the back of the vehicle. Are you sure you really wanted to know all this?

Happy with your service from beginning to end. A very pleasant experience

Once again, was promised a one hour wait and waited two and a half hours for an oil change, nothing else. I didn’t ask for a car wash either. Seems like a ridiculous amount of time to wait, especially when I was told about the new express service for oil changes - one hour, in and out. I really don’t know why I come back here for service. I’m disappointed every time.

Type does an excellent job for us. Very communicative in providing updates and ETA for ready for pickup.

Christian is an outdtanding service representative

Excellent service, thanks!

Top shelf service

Great job

Christian kept me informed of the progress on my car and the additional recommended maintenance items. He reached out as soon as my car was finished

Tyler Payne has a good customer service, i totally recommend for your next car service.

Excellent!

Tyler was wonderful!

Great price

Anthony is awesome!!

Tyler was superb. Got me in right on time. Getting the loaner was seamless. He called as soonas the car was ready. Great job

No loaner car available so decided to wait the “58” minutes promised. Finally got car close to 2 hours later. After Maryanne told me car was almost ready waited another 30 minutes then got a call from different service rep that my car was ready, Maryanne had to step away? Maybe next time will be better.

Anthony is the best. Provides the best transparency, honest and trust. His follow-up on appointment days is above satisfactory. I’d recommend him to other Lexus owners for servicing their car any day.

Thank you!

Great service

Tyler and Vanessa are awesome. Would never go anywhere else