Sofia was professional and gave updates frequently as there a few problems with the recall fix on my vehicle. I appreciated her patience and answering my questions. I would hope to work with her again.
10/18/2023
Boerner Family. VERIFIED CUSTOMER
Sofia was fantastic. Organized, efficient and very helpful ??????
10/18/2023
James B. VERIFIED CUSTOMER
Anthony is always very helpful.
10/18/2023
Deborah K. VERIFIED CUSTOMER
Anthony, along with the staff at Lexus Escondido, were personable and professional!
10/18/2023
Leanne B. VERIFIED CUSTOMER
And thank you for the beautiful car wash inside and out!
10/18/2023
Christine H. VERIFIED CUSTOMER
Anthony is a great asset to your company! Wonderful service advisor. He
Spoke to me at length and returned all my calls quickly, and explained to me what was happening with my car.
10/18/2023
Laura N. VERIFIED CUSTOMER
Mark is always prompt with communication. Very thorough and his notes and always a pleasure to work with.
10/18/2023
Ramsey K. VERIFIED CUSTOMER
Anthony was great! Excellent service, which we come to expect from Lexus. He went above and beyond. Thank you.
10/17/2023
Eric S. VERIFIED CUSTOMER
Tony is an excellent service advisor and it was a pleasure interacting with him. Communication was outstanding as I was appraised of my vehicle’s progress from start to finish. When I asked about the battery number for my key fob, he just reached in his desk and tossed me a new one. It’s the little things like that which makes for a very satisfying customer experience.
Advisors like Tony are a credit to your staff, Lexus, and your specific establishment.
10/17/2023
Sandra J. VERIFIED CUSTOMER
I felt heard and cared for TY
10/17/2023
Wendy E. VERIFIED CUSTOMER
Every staff member was nice and always with a smile. Great job.
10/17/2023
Renzon S. VERIFIED CUSTOMER
Excellent service. I pass Temecula Lexus each time I come to Lexus Escondido for anything!
10/16/2023
Jordan F. VERIFIED CUSTOMER
Top notch as always, nothing to add.
10/16/2023
Lyle P. VERIFIED CUSTOMER
No problem…Anthony is very professional though personable as well as knowledgeable. He provides the assurance your converns will be handled in addition he’s honest. I’ve dealt with him almost 5 years he should be your finest.
10/16/2023
Daniel K. VERIFIED CUSTOMER
Great service experience. Thank you.
10/16/2023
Edward B. VERIFIED CUSTOMER
no problem. I appreciate the treatment and policies of Lexus Escondido
10/15/2023
Cheryle L. VERIFIED CUSTOMER
He was great!
10/15/2023
Amy C. VERIFIED CUSTOMER
Sophia was the best and her customer service is amazing. The vehicle has been a challenge the entire time we have had it as this is the second time the same issue has occurred. Hope to have the problem solved in November when the new part comes in.
10/15/2023
Jose L. VERIFIED CUSTOMER
Nice people deals with customers so well.
10/15/2023
Nicoll A. VERIFIED CUSTOMER
Anthony is and has always been a pleasure to work with. He is professional, kind, and human. Great asset to Lexus in my opinion.