Noticed scratches on vehicle ont there prior to service
10/15/2023
Richard M. VERIFIED CUSTOMER
Just thought it took A long time for an oil change.
10/15/2023
Connie F. VERIFIED CUSTOMER
Thank you.
10/15/2023
Homar H. VERIFIED CUSTOMER
Anthony is great!
10/15/2023
Elliot K. VERIFIED CUSTOMER
Thank you, Anthony, for providing an excellent service today!
10/15/2023
Regina A. VERIFIED CUSTOMER
Very customer oriented person and very thankful for the service
10/14/2023
Janie C. VERIFIED CUSTOMER
Sofia does excellent on job.
10/14/2023
Erlinda M. VERIFIED CUSTOMER
Everyone in the chain is cordial , efficient & friendly.
10/14/2023
Leonel L. VERIFIED CUSTOMER
Great experience and very professional service from Anthony. Above and beyond customer service!!!
10/14/2023
Jimmy C. VERIFIED CUSTOMER
Always taken care of expertly thank yall so much.
10/14/2023
Shantae R. VERIFIED CUSTOMER
Great service
10/13/2023
Bridget B. VERIFIED CUSTOMER
Escondido Lexus is always professional and very friendly.
10/13/2023
Imelda A. VERIFIED CUSTOMER
Service done is well explained .
10/13/2023
Dawn F. VERIFIED CUSTOMER
No problem
10/13/2023
Micheline H. VERIFIED CUSTOMER
Great service.
10/13/2023
Simpson, Patricia. VERIFIED CUSTOMER
Christian made a great effort to get my
Car in for services and out at a
Convenient time for me. I Have to mentioned a situation. I was schedule a 7 AM.
Appointment
On October 11th, I arrived around 6:15, so I decided to park across the street to kill some time. At 6:40,
I tried to start my car and it would not start. I walked over to the Lexus building and asked for help.
But they would not help me. They said they were not liable for off property assistance. Since
Dealing with Lexus of Escondido this was the worst experience I've ever had.
Thanks
10/13/2023
Rolando A. VERIFIED CUSTOMER
Yes,all in her department are all helpful and good customer service.
10/13/2023
Lisa A. VERIFIED CUSTOMER
Christian the service representative did a great job of getting the car into service, answering my questions updating me on the status of the car and when it was ready.
10/13/2023
Bernadette B. VERIFIED CUSTOMER
I had a $50 coupon and was not able to use it because of the 10% military discount. My bill was over $1100 maybe $1300. Next time I will decline multiple services. For example, I should have done the $250 service taken the $50 coupon which is 20%. Then brought the car back to do the other services and received the 10% military discount. This makes me want to take it to another Lexus dealer for the second service to make sure I am able to use the discounts available. If someone has multiple services they should be able to use multiple coupons. I get it not to use multiples on one service, but to limit customers on several services is just taking advantage of customers. After my third Lexus and the service that has gone downhill at Lexus Escondido this may be my last. I hope I can be WOWed again by Lexus Escondido as I was in the 2010 time frame when we bought out first Lexus. Tyler was great, so this has nothing to do with his great service. I do love the cafe and the people that work there have always been great as well. Definitely getting better over the last couple years. Keep it up.
10/13/2023
Sergio T. VERIFIED CUSTOMER
David did an excellent job with helping make the whole process easy and making the deal work out and the whole Lexus team who was more then friendly kinda a big help and made the whole experience easy and painless will always recommend and looking forward to continue making purchases in the future