Thank you...Your service department and associated team members are top notch. Note that the service car I received on Saturday was dirty so I spent $9.00 to wash the exterior before using it. Quality Lexus automobiles, owned or not, should never be seen dirty on roads and highways IMO. Not in keeping with the high-quality brand. You may want to double-check your service vehicles before they live your dealership lot.
--- Happy Lexis Owner (2 cars)
9/19/2023
Beverly E. VERIFIED CUSTOMER
Vanessa always addresses any of my concerns and keeps me advised of the status of my car.
9/19/2023
Donna H. VERIFIED CUSTOMER
Christian Burke was really great to work with..Great customer service!
Thank you!
9/19/2023
Daniel B. VERIFIED CUSTOMER
Anthony is the best!
9/18/2023
Matt K. VERIFIED CUSTOMER
Oil changes took a long time but the experience with Anthony and at the dealership was great. Food upstairs was excellent. Loved the car wash included. Oil change offer was a great deal. We have had many positive experiences at this location over the years.
9/18/2023
Vanessa C. VERIFIED CUSTOMER
Great customer service
9/18/2023
Marsha L. VERIFIED CUSTOMER
I primarily worked with Joel. He was very helpful throughout my purchase experience and patiently answered all of my questions. Also Attila was very helpful to step me through the technology and vehicle controls. I was treated like a special guest and appreciated it.
9/17/2023
Kenneth C. VERIFIED CUSTOMER
Tyler is awesome!! I appreciate his professional service!!
9/17/2023
Frederick R. VERIFIED CUSTOMER
Excellent service
9/17/2023
Jong P. VERIFIED CUSTOMER
Very good everything
9/17/2023
Dennis W. VERIFIED CUSTOMER
Keep up your excellent service!
9/17/2023
Judy T. VERIFIED CUSTOMER
Tyler was great!
9/17/2023
Antoinette M. VERIFIED CUSTOMER
Thabks
9/17/2023
Nicholas V. VERIFIED CUSTOMER
Great service!
9/16/2023
Shailendra S. VERIFIED CUSTOMER
I came in for a basic oil change I didn’t want to get up sold on other services strategies like that make me lose my trust in a dealership. I understand sales, but there’s a way to read the clients needs and what they came in for. I was felt forced into rotating my tires and what should have been a complimentary turned into a $45 fee for rotating tires which tire places perform for free. I trusted Lexus Escondido service center until this happened yesterday and will now reconsider where I go for service going forward.
9/16/2023
Inman, Willa. VERIFIED CUSTOMER
Every aspect of this service was excellent. Thank you!
9/16/2023
James K. VERIFIED CUSTOMER
Tony was very knowledgeable and answered all my questions.
He responds very quickly to texts.
He gets my vote for Employee of the Year!
9/16/2023
Timothy V. VERIFIED CUSTOMER
Christian is one of Lexus’ most knowledgeable and service oriented representatives I’ve worked with in my 4 years as a Lexus owner.
9/16/2023
Lawrence H. VERIFIED CUSTOMER
I have only had my car 2 months and both service experiences were handled by Maryann. She is fantastic and if given the option I would request her on all future visits.