This was my second service visit there and it far exceeded my expectations. I inherited my Lexus from my mom who suddenly died 2 years ago. I had it serviced at the Lexus of Santa Fe and always had a positive experience but your service department and dealership is top-notch and something I’ve never seen before. I worked at Marvin K Brown selling Cadillacs over 20 years ago, so I understand what a well operated dealership looks like. Every single staff member and the amenities, including fast WiFi and a vacuuming with the car wash were impressive. The 3+ hours I spent there today flew by and were actually quite enjoyable. Thank you for providing such an amazing experience. I’ll be back!
9/2/2023
Nan H. VERIFIED CUSTOMER
Vanessa was fantastic. She kept in touch with me & programmed everything beautifully!
9/2/2023
Omid S. VERIFIED CUSTOMER
Love Lexus Escondido team
9/2/2023
Teresa M. VERIFIED CUSTOMER
Friendly service, answered all our questions.
9/2/2023
Donna L. VERIFIED CUSTOMER
First time meeting Christian— what a pleasure— very happy with his service. Very personable & knowledgeable.
9/2/2023
Ricky T. VERIFIED CUSTOMER
Buying a $115,000.00 is an experience that I would like to do again . With my order which took 6 months to fill and the experience with first service was not fun ( ask AJ)
I hope future visits will be better but being a Escondido Lexus customer for the past 16 years I doubt it
9/2/2023
Jordon U. VERIFIED CUSTOMER
Amazing customer service plus he got me in and out quick.
9/2/2023
Darrell M. VERIFIED CUSTOMER
Had 15000 mile service. Great service.
9/1/2023
Miriam S. VERIFIED CUSTOMER
Great experience with Christian.
9/1/2023
Katy K. VERIFIED CUSTOMER
Vanessa at lexus escondido was excellent. Friendly and efficient. Much appreciated.
9/1/2023
Edward Y. VERIFIED CUSTOMER
Tony was our service agent. Tony was outstanding!!!!
9/1/2023
Vincent C. VERIFIED CUSTOMER
Professional and proficient.
9/1/2023
Yun H. VERIFIED CUSTOMER
Excellent service from Tyler Payne!!!
9/1/2023
Adrian C. VERIFIED CUSTOMER
Awesome job????
9/1/2023
Bryan L. VERIFIED CUSTOMER
Christian kept me informed during the service and responded to my concerns.
9/1/2023
James B. VERIFIED CUSTOMER
Great service, Thanks Jim
9/1/2023
Debra C. VERIFIED CUSTOMER
Tony U. was a great service rep. He listened to my concerns and made appropriate recommendations. Looking forward to working with him again in the future.
9/1/2023
Hallmeyer D. VERIFIED CUSTOMER
Great experience overall!
8/31/2023
Jeannie C. VERIFIED CUSTOMER
I had no idea the appointment would be so long. I was in for an oil change. After speaking with Mark, he suggested the 40,000 appt. My vehicle had 32,664 miles. I was there until almost 4 pm. Mark was nice and did honor a coupon that had expired. I appreciated that. My car was was excellent. My car seemed to drive better????.I also really like my car. I love the hybrid .
Would just recommend that the customer is aware you will have the vehicle all day. Thank you.