Lexus Escondido Auto Repair Service

When I dropped off my vehicle for service, I was told that I should receive a call for the status around 1-2pm. Around 4:00pm, I called the service desk asking for the status, I was told that a service agent would call me back. I waited for an hour and decided to call back since I didn't receive any call. It directly went to a voice mail since it was after 5:00pm. I got a text message around 9:30am next day saying the service was complete. When I went to pick up my vehicle, I asked to put on the front license plate since it was not installed when I bought it last October. However, the license plate was not installed at the center in the front. What a lousy job it was!

I’m not unhappy with the service but I feel you can do better on couple of things. Every time I go in for service, with an appointment, I always have to wait at least 15-20 minutes to see a service rep. Every time. And today, they told me to wait up front for my car when it’s done. I sat there over 30 minutes and finally I went to find out where my car was, only to find that it was sitting in the back. No one care to come look for me. The dealership was closing at that time. Also no one called me to tell me my car was ready for pick up. Or texted me. I just happen to be checking my email and saw an email telling me it’s ready. And other little things like complimentary snacks or even coffee is not offered. Granted today was the Padre event. Overall I felt I’m not getting “premium service” at Lexus of Escondido. Every time I come in for service, it’s at least $500-$1000. Some snacks can’t cost you that much. The best dealership I’ve been to for service is Lexus of Glendale. Wish I get the same level of service as I did at Glendale.

Excellent customer service provided by Mark

Very professional and excellent service

Tyler was great

Had a great first time experience bringing my Lexus in for its first maintenance. Your team from beginning to end are some of the most attentive and kindest people to work with. My service manager Tyler was also such a pleasure to work with - I really appreciated his friendly manner and honest approach about my vehicle’s future needs. You definitely have a long-time client now! Thank you!

Anthony is great. Hospitable and friendly

I will be requesting to change my service rep from Ben to Tyler before having further service done at Escondido Lexus Jim S

Tyler is a new service manager for me. He an amazing job taking care of my vehicle. Keep up the great work!

Well done !

Tyler kept me updated with the necessary inspection while my car was in for service.

Everything was wonderful ! Great service!

Completely satisfied

Had to wait another 45 mins. passed estimated delivery time. Service work good- too long a wait.

Anthony was great - friendly, helpful, interested in what to had to say

Mark was very helpful with an issue I have on the front bumper of my car. He is working getting an estimate for me.

Thank you to Anthony Lee, who has always been respectful, kind, courteous, and professional. In addition, everybody at Lexus has always been top notch. Your service is exemplary in my opinion. Also thank you to Matthew Ivko who has also been helpful and courteous to me.

Please, no more surveys .

Tyler was great to work with!! Thanks for everything, Lexus!

I just shared my wife’s experience on 6/29/2023, with a Lexus Escondido Representative following up on the service provided. At best there was a lack of customer service communication . At worst there was a lack of being detail oriented and/or an available backup Service Representative. My wife had provided the Service Advisor (Ben Vakarchuk) with her cell phone number to be contacted, while working on site at while at either Sharp Coronado or Sharp Chula Vista. Once we realized the vehicle status info had come to my cell phone I forwarded the info to her. However, my wife was unable to reach anyone and I then began calling and had the same experience. I finally got a very concerned and customer-friendly Service Dept. Operator (whose name I can’t recall), but she was determined to help and spent awhile also trying to reach someone. The Operator’s efforts resulted in her getting Jenny a Sales Lead to assist. Again, Jenny was very professional and customer-friendly. After sharing indicative data relative to the vehicle status, Jenny provided a direct phone number to be reached at to assist us and I shared that info with my wife. In summary; after spending approximately 45 minutes on the phone with two outstanding Lexus Escondido employees my wife received the info she needed to pickup her vehicle and return the loaner. I must say that after bringing vehicles to Lexus Escondido over ten (10) plus years and purchasing two vehicles there, this was by far the worst/most inconvenient experience we’ve had and not typical of Lexus Escondido. I especially appreciate the efforts of the Service Dept. Operator and Jenny from Sales, as they truly were determined to turn what was a bad experience into a good one. Respectfully, John “Jack” Banda