5 star for Ben Vakarchuck. Excellent customer service and friendly. Lexus Escondido gave me great service. Highly recommended.
6/27/2023
Michelle G. VERIFIED CUSTOMER
Mark, service rep and those who greeted me in the am were great. Mark kept me informed. He let me know that my car was ready around 330pm. I arrived at the dealership just after 4pm. My paper work was not ready. After several minutes mutes I was lead outside to pick up m car only to be told after several minutes that my car was being washed and had me wait inside. Unknown to me my car was pulled up but know one Le me know. I’ve had a lease for Lexus of 2015. I’ve only had the most experience Paul, mark followed back and he was very attentive.
6/27/2023
Jerry Yacobellis. VERIFIED CUSTOMER
I think 4 hours for an oil change and routine check up is a little long. My other service visits have taken about 2.5 hours. I live outside the area, so am not able to go home to wait. Finally, when I was informed my car was ready, I went to pick it up only to find they had not washed the car. I was told I could wait another 30 minutes if I wanted it washed. Both of these situations have never happened before, which is the reason I am mentioning it. I still think your dealership is one of the best, so this experience will not change my long term satisfaction.
6/27/2023
Fuyun L. VERIFIED CUSTOMER
She was very polite and courteous. Everything was perfect.
6/27/2023
Nicole K. VERIFIED CUSTOMER
My service experience at Lexus of Escondido was beyond anything I can describe. My service advisor, Tyler, is very knowledgeable and professional. I cannot imagine that I am his only customer, but he treats me as though I am. Tyler brings an incredible level of integrity to each customer interaction. Not once did I feel unheard about my repair concerns.
6/26/2023
Richards Dragon. VERIFIED CUSTOMER
Very first experience with a lexus and the service department. Super impressed and very happy with the experience.
6/25/2023
Cynthia C. VERIFIED CUSTOMER
Anthony is wonderful to work with, he cares about his customers, Go Anthony
6/25/2023
Olivia G. VERIFIED CUSTOMER
Great service. Thank you, Anthony!
6/25/2023
Susan S. VERIFIED CUSTOMER
Vanessa is amazing. I came in upset had my car towed in and she was very calm and kind walking me through all the issues and showed a real concern for me and how I was doing. I have always been impressed with Lexus Escondido customer service. Thank you Vanessa for truly caring about me and my happiness.
6/25/2023
Oliver R. VERIFIED CUSTOMER
Vanessa was very helpful and professional. She was very knowledgeable and thorough with my scheduled maintenance. Very nice lady.
6/25/2023
Shama S. VERIFIED CUSTOMER
Good service
6/25/2023
DANA U. VERIFIED CUSTOMER
Tyler was great
6/25/2023
Xuan T. VERIFIED CUSTOMER
Excellent service and timely update! Appreciate Anthony’s professionalism.
6/25/2023
Yujing L. VERIFIED CUSTOMER
I had a great experience with Lexus Escondido. Thank you!
6/24/2023
Miguelito O. VERIFIED CUSTOMER
Got nothing else to say but Thanks for the great customer service of Lexus Escondido with help of Anthony Lee, where our concerns for our L/certified Es 300h was looked at.
6/24/2023
Navdeep A. VERIFIED CUSTOMER
Excellent follow up while delivering excellent in person service !!
6/24/2023
Forrest C. VERIFIED CUSTOMER
Maryan was so polite and knowledgeable being only there for a month.
6/24/2023
Mark S. VERIFIED CUSTOMER
Very responsive to my needs and concerns.
6/24/2023
Vanessa M. VERIFIED CUSTOMER
Tyler was amazing. I was in a stressful situation and he was so knowledgeable about what the potential problem was and he was right! I am seriously considering buying my next car at Lexus because of the excellent service I received from Tyler.