Lexus Escondido Auto Repair Service

Yes they did a good job , am very happy with it, thanks for the service.

If I could give 10 stars I would! I came in urgently after hitting debris on the highway that damaged the underside of the car. Worried that if I continued to drive it I would do more damage they quickly did an assessment. I explained my husband had mobility issues and that’s why we had installed a scooter rack on the back of the vehicle. While a loaner was available it would not provide transportation for my husband if something urgent arose. Fortunately I was able to continue driving the vehicle and repair was completed in one day the following week. We recently moved from Washington state and the vehicle was in desperate need of a detail. and I mean “DESPERATE”!!! When I arrived to pick up my car I had a shock……It looked BRAND NEW!!! Thank you to Ben, his Manager, The Mechanics, and The Detail Team. I am full of gratitude and I thank you ????

Everything went smoothly and the service was great. Thank you.

Service was great and Ben was great. I only checked no so I could leave a comment about the loaner. It smelled of cigarettes. My guess is the person who had it before me smoked. It gave me a headache. Everything else was awesome and I really like your dealership and the service department Mark

Great experience today with Anthony Lee.

like the staff in Escondido

Excellent communication. Good judgment and knowledge about my situation . Worked well with my insurance company AAA. Also put up with my questions and with me. B

Thank you Tyler for answering all my questions.

Tyler was great!

Fantastic service and to have dropped my car at my house to save my vacation was priceless! Love Lexus!

I will complete survey when received. Excellent service and Sofia was helpful and kept me informed through entire process.

Thank you Anthony for your help

She was friendly and honest.

It wasmy first time and I very happy and impressed.

Tyler took his time to listen to me and answer any questions I had. He also checked in with me when I came to pick up the vehicle to make sure I was fully satisfied.

It’s the second time we had Tyler take care of service for our two cars. He goes out of his way to help make the visit quick and easy.

Thank you for asking. I've had a Lexus RX 350 since 2012. My car used to be serviced at El Cajon. I came to ESCONDIDO because their quality of service meaning communication with the service advisor calling me back went downhill. Also I cannot get a loaner car anymore only a Lyft ride home and then I was on my own until my car was ready. Today I picked up my vehicle and instead of my service advisor going over every detail that was listed on the invoice. The cashier tried to help me who had no idea what the mechanic meant. I put in two phone calls maybe three to Abel the manager, and he never called me back on my invoices list of repairs that total over $16,000 that I might need in the future and I'm trying to get some answers I have yet to receive any only to be told perhaps it's time to trade in my vehicle. This is not satisfactory to me. It is 7:09 PM and I have been calling since I got home with my car And my invoice to review what was the diagnostic. This is troubling. This is not the standard of the Lexus reputation that I was used to. Yes, I have a nice service center like ESCONDIDO and I did get a loaner car but I have still many questions about what service was conducted on my car, and with the recommendations are for the future quite alarming. I love the Lexus Brown but because of this I'm not sure if I wanna get another Lexus or not once I trade in this vehicle that needs $16,000 in repair and it's only a 2017 and I'm only the second owner. This is really incredible. Not the car that I'm used to or the service.

I already got an email from someone and I responded lengthily in that.

She very attentive to the customer concerns

Tyler was excellent. Knowledgeable and professional.