Tyler was very good with keeping us informed of our options with service issues. I appreciate his professionalism.
Ron B
5/23/2023
Theam T. VERIFIED CUSTOMER
Very professional and great customer service.
5/23/2023
Marshall R. VERIFIED CUSTOMER
Ben was great. However, I had to wait twenty minutes before getting assigned to him. This was surprising because when I dropped off my vehicle there was no other cars being dropped off.
5/21/2023
Gary R. VERIFIED CUSTOMER
Tyler was very thorough in explaining the diagnostics and repair options. He kept me informed of progress with repairs and updates on when my car would be ready
5/21/2023
Heather M. VERIFIED CUSTOMER
I dread going to the service center. Always takes 20+ mins to check in. Over 3 hours for an oil change. It is horrendous. I will never be back. 2 new vehicles and over 150k spent there the past 2 years. Your service center will probably make me never buy another Lexus in my life. It is always a terrible experience. Nothing personal against my last representative because in the 6+ past times I have been here it has always been the same. Maybe a change in the process is due!
5/21/2023
Jason M. VERIFIED CUSTOMER
Vanessa did an absolutely incredible job making me feel comfortable leaving the care and maintenance of my vehicle with the service technicians at Lexus Escondido. She helped locate price matching replacements for my Tires and thoroughly explained the diagnosis of what was occurring with my car.
5/21/2023
Tyler B. VERIFIED CUSTOMER
Excellent service and expedited completion. Thank you so much. Ben has great customer service
5/20/2023
Sherry M. VERIFIED CUSTOMER
Very kind and prompt service throughout the process!
5/20/2023
Jayne L. VERIFIED CUSTOMER
Anthony is the only reason I go to Lexus Escondido. He is thorough and competent and communicates well. I appreciate his service.
5/20/2023
Tessie O. VERIFIED CUSTOMER
Happy with the service.
5/20/2023
Leanne B. VERIFIED CUSTOMER
The car is running well and thank you for the quick and efficient service
5/20/2023
Francisco R. VERIFIED CUSTOMER
Ben was great, really helpful!
5/20/2023
Yun H. VERIFIED CUSTOMER
Excellent, five stars!
5/19/2023
Dennis K. VERIFIED CUSTOMER
I’ve been coming to both Carlsbad and Escondido Lexus for 35 years and Anthony is simply very special, professional and thorough in every way.
5/19/2023
Gloria F. VERIFIED CUSTOMER
Vanessa was great!
5/19/2023
Wanda G. VERIFIED CUSTOMER
Tyler was great!! A very conscientious young man who was professional and a valued employee for Lexus.
5/19/2023
Matt A. VERIFIED CUSTOMER
Ben was great.
5/19/2023
Neil G. VERIFIED CUSTOMER
As usual Taylor did a great job handling our service and keeping us well informed as to progress.
5/19/2023
Sharon W. VERIFIED CUSTOMER
Anthony was very helpful and answered all my questions.
Thank you,
Sharon W
5/19/2023
Leslee S. VERIFIED CUSTOMER
Please STOP asking to appraise my vehicle for trade in