The car wash and interior of the car was not cleaned. Cloth wipes and spray
Bottle was left in the car. Thank you
5/10/2023
Donald R. VERIFIED CUSTOMER
Ben was great!!
5/10/2023
Christopher Schatzle. VERIFIED CUSTOMER
Tyler is amazing. Knowledgeable, courteous, professional, and makes the customer his number one priority. Awesome customer experience!
5/10/2023
Jerry K. VERIFIED CUSTOMER
He was gracious and explained everything. Thanks for the coffee. Exceptional service in every way.
5/10/2023
Jaewook S. VERIFIED CUSTOMER
I just found you guys forget to screw right car bottom cover plastic and it makes strange sound from yesterday and it contact road and broken. I will come back and you guy need to replace it and fix. Pls contact with me ****-****-xxxx, Jaewook S
5/10/2023
Yolanda C. VERIFIED CUSTOMER
Great first impression of services provided at Lexus Escondido. Thank you!
5/10/2023
Robert R. VERIFIED CUSTOMER
None
5/10/2023
Lydia L. VERIFIED CUSTOMER
Anthony Lee was very helpful and patient,he provide great customer care. Thanks!
5/10/2023
Paige C. VERIFIED CUSTOMER
Anthony is wonderful! He is very relatable, responsive and sincere! Thank you Anthony!
5/10/2023
Christina B. VERIFIED CUSTOMER
Mark is a wonderful addition to the service team! He is efficient, friendly, and understands how to provide the customer with the right frequency of communication. I would like Mark to be my Service Advisor again. Thank you!
5/9/2023
John E. VERIFIED CUSTOMER
Great service
5/9/2023
Veronica C. VERIFIED CUSTOMER
Tyler was great! Very professional and service oriented. Very happy with his service.
5/9/2023
Thach L. VERIFIED CUSTOMER
He is knowledgeable and answers any questions relating my car and consulting to fix the issues. He’s friendly, warm, and easy to work with. Good consultant. Keep it up…Great job!
5/9/2023
Larrisa H. VERIFIED CUSTOMER
Incredible service advisor!
5/9/2023
Megan C. VERIFIED CUSTOMER
I called in MONDAY to speak with a rep about my vehicle. No one called me back after I left a message (as instructed by the girl who answered the phone). On Wednesday I still hadn’t heard from anyone and called again, was told to AGAIN leave a message for a service advisor. No call back. I called Thursday and asked if I could just make an appointment. I came in and waited 30 minutes past my appointment time for an advisor. Absolutely ridiculous. There were plenty available as I have been a Lexus customer for 9+ years and I know where the advisors are and they were sitting around on their phones and chatting. It wasn’t until a very kind gentleman, in a mechanic uniform, helped to get someone to talk to me that they did.
I purchased the premium package when I got my lease as I was told it would cover all windows, dents and dings. Well my passenger side window got broken and of course, not covered.
I am extremely frustrated with the service, salesmanship and over all customer service. I have been a devoted customer for years and this is how I’m treated. Oh and I got $25.00 off to make it all better. Ridiculous.
5/9/2023
Mike A. VERIFIED CUSTOMER
Give Anthony a raise!
5/9/2023
Fred T. VERIFIED CUSTOMER
Excellent Service very satisfied. Fred
5/9/2023
Jill F. VERIFIED CUSTOMER
Vanessa Ramirez-Tabor was a pleasure to work with. She kept me updated and My car was finished earlier than promised. It was a great experience. Will definitely come back to this dealership.