Ben was not hard to reach and when leaving a message by phone he called back. My vehicle was ready on time when estimated.
Positive experience!
Janice D
5/5/2023
Laurel H. VERIFIED CUSTOMER
You have priced your self out of the repair market, sadly monogram pricing on new over MSRP another reason to go Korean. Sadly, you have most likely lost another.
5/4/2023
Teruki H. VERIFIED CUSTOMER
Mark was very helpful from checkin to checkout. Many thanks for his assistance.
5/4/2023
Mangesh S. VERIFIED CUSTOMER
Anthony, thank you.
5/4/2023
Steven W. VERIFIED CUSTOMER
Friendly & efficient, what I like!
5/4/2023
Splendor (. VERIFIED CUSTOMER
I am not satisfied with the results of the polish. I can still see some faint lines. Could you kindly contact me, to have this redone?
Thank you,
Mark Lu
****-****-xxxx
5/4/2023
Virgo S. VERIFIED CUSTOMER
No
5/4/2023
Joel B. VERIFIED CUSTOMER
Excellent service! Thank you
5/4/2023
Nicholas V. VERIFIED CUSTOMER
Very prompt and professional service.
5/3/2023
Jauna P. VERIFIED CUSTOMER
When I was called back, she was mispronouncing my name (which happens all the time) and when I politely corrected her, she tried correcting me. Then, instead of saying, she was sorry that she was calling the wrong name She told me that my name must be spelled incorrectly on my paperwork. I asked her how it was spelled and she told me, and it was spelled correctly. I felt that that interaction was very rude and made for an uncomfortable transaction. Not a fan of the service rep at all.
5/3/2023
Walter L. VERIFIED CUSTOMER
Everybody was very kind and professional. Very happy to be with Lexus.
5/3/2023
Jodie D. VERIFIED CUSTOMER
Tyler did a great job!
5/3/2023
Trang Watanabe. VERIFIED CUSTOMER
Very good
5/2/2023
Linh T. VERIFIED CUSTOMER
Thanks for servicing my car
5/2/2023
Kandi L. VERIFIED CUSTOMER
Mark was great got me taken care on within an hour. I was very happy !
4/30/2023
The Mcgrath. VERIFIED CUSTOMER
Polite and pleasant service
4/30/2023
Gina S. VERIFIED CUSTOMER
Tyler Payne provided exceptional customer service. He was professional and friendly at all times. This was my first service visit at Lexus Escondido and I will definitely be back.
4/30/2023
Ly, Hiep. VERIFIED CUSTOMER
30 minutes to before speaking to service advisor. Unacceptable.
4/30/2023
Chrissy B. VERIFIED CUSTOMER
From my financial advisor, Andrew, to Service department Ben, and to the rest of the staff ,I have to honestly say, BEST DEALERSHIP IN SAN DIEGO! #1 in CUSTOMER SERVICE! I highly recommend anyone who takes pride of ownership of their vehicle and who appreciate attentive, knowledgeable, and caring staff, to go to LEXUS of ESCONDIDO!!!