Your service appointment website needs improvement. I ended up having to call to make my appointment because the website would not let me select my vehicle. Also the service request choices in the drop down selection list does not include a simple oil/filter change which is the service I needed. Please note that this is not a reflection on Anthony Lee’s handling of my service today which was excellent. Rather this feedback is for the Lexus website management team.
4/27/2023
Anjali D. VERIFIED CUSTOMER
Thank you Tyler for accommodating me on such short notice. Great service.
4/27/2023
Maria B. VERIFIED CUSTOMER
Tyler was accommodating, they know how treat their costumers well and I’m glad they finally gave me a spare key.
4/27/2023
Vaibhav M. VERIFIED CUSTOMER
Great timely service
4/27/2023
Wendy C. VERIFIED CUSTOMER
Sure thing!
4/27/2023
Ligaya D. VERIFIED CUSTOMER
I really appreciate the effort of Laurie in trying to reach out to me to have my car checked for my own safety & peace of mind. Tyler was very accommodating and assured me and my husband that all of my concerns are going to be addressed. Peter who rode with us and test drove the car was very knowledgeable and was able to answer all our questions. He was not in a hurry and was very detailed in explaining everything he was doing and going to do to the car.
Hats off to the 3 of you..
4/26/2023
Shawn G. VERIFIED CUSTOMER
Anthony and Ricky are the only reason why I use your service department.
4/26/2023
Margaret F. VERIFIED CUSTOMER
Ben was great, thanks!
4/26/2023
Alma P. VERIFIED CUSTOMER
Love the service and especially the complimentary loaner
4/26/2023
Frank H. VERIFIED CUSTOMER
Very satisfying service
Vanessa was knowledgeable very professional
Look forward to working with her in the future
Frank H
4/26/2023
Brice B. VERIFIED CUSTOMER
Vanessa was great!!
4/25/2023
Lisa J. VERIFIED CUSTOMER
Great and timely service. I enjoyed my rental car too since I needed something that could accommodate the same number of passengers. Thanks
4/25/2023
James J. VERIFIED CUSTOMER
Tyler was great! We love Lexus!
4/25/2023
Thomas C. VERIFIED CUSTOMER
No waiting when dealing with Anthony.
4/25/2023
Peter W. VERIFIED CUSTOMER
Anthony was great, attentive and wrote up my concerns.
Unfortunately the short version, feedback was that’s the way it is.
Road noise reads 88-93 DB, anything above 90 is considered dangerous, that’s the way it is… not satisfied the combination of sound deadening, shock absorbers, and run flat tires are not aligned.
Auto rear entry, in the manual, but not on the car, that’s the way it is.
Unlocking driver door, want it to open all like the other entries, it’s a software thing, nope that’s the way it is.
Log in for car software pops up frequently, requiring a code mid driving, that’s the way it is.
These are not dealership problems, they are manufacturers problems and while this is my 5th Toyota product, and my 30th car most expensive than any previously it’s terrible, and that’s the way it is…
Peter
4/24/2023
Gilda J. VERIFIED CUSTOMER
Good customer service.
4/24/2023
Bradley H. VERIFIED CUSTOMER
Anthony is a great advisor. Attentive and maintained communication after my service was completed. Made every effort for a smooth transaction.
4/23/2023
Ryan K. VERIFIED CUSTOMER
Professional and courteous. Friendly and accommodating.