Lexus Escondido Auto Repair Service

When I made the appt online, there was no option for a loaner so I had to make the appt on a day I could wait or be picked up. Then I was told there were loaners available. I always prefer to service my car during the week, and the loaner is helpful so I can just go to work and then pick my car up at the end of the day. I dropped my car off at 8:05 am and received a call around 1:00 that it would be ready in about 30 minutes. I waited until 3:30 to pick it up. Paperwork wasn’t ready, then they had trouble locating my car. When they did find it they told me that it hadn’t been washed yet and asked if I wanted to wait for it. I told them no because I had someone waiting for me. That was disappointing because I needed to wash the car on my day off, but since it took the full day to get my car back, I couldn’t do that either. This service only involves an oil change and I could have done that anywhere in a few hours. I take it to Lexus because I can get the service during a work day and it’s great to have it washed. So I’ll be taking it to a regular place that can do basic service for me on a day off again or I will drive over to Temecula and try their service dept out. Previous service visits were great so not sure what happened this time.

Mark was exceptional! He as polite, thorough and extremely helpful.

Excellent service by Anthony and Lexus team.

Thank you for all your hard work. It may have been a frustrating two weeks but I am more than happy with the results. I cannot express how thankful I am with the care that I received from you and the service department at Lexus Escondido. From start to finish you and your team let me know how my car was progressing and assuring me it was getting the best care in repairs. Also thank you so much for setting me up with a very nice and comfortable loaner while my car was being serviced. It made the transition from easy while I waited very easy. All the best, Patrick T. Smith

Ben was extremely pleasant, knowledgeable, and I had full trust in him and the dealership to take the best care on my car. Thank you Ben.

Vanessa is great and follows through with questions. Appreciated her professionalism.

Tyler was great. Helpful, informative and very friendly!

He’s fantastic!!

Tyler was great at communicating and worked with us to meet our needs. He went above and beyond our expectations and made the process very smooth and easy. Thank you Tyler for a great experience, 5 stars from us!

Tyler was very helpful, kept updating me on every step that was done on the car. Thank you so much ????

I look forward to your survey. Thank you for your interest in My opinion of the research.

Sofia, along with other associates at Lexus Escondido, has provided an incredible level of serving. She was thorough with what to expect and made sure all my questions and concerns were addressed and resolved. I couldn’t be happier!

Ben was great!!

Amazing service!

Anthony looks knowing the Lexus products very I trusted him and I followed his recommendations. I am very happy to have the new breaks. Thanks..

Excellent

Very satisfied with the service.

Fast and efficient service

We had to wait almost 40 minutes before got to check in after that my answer would be yes.

Tyler, thank you very much for your hospitality and for doing a great job. You took very good care of me and it is so much appreciated. Thank you