It's always a great experience when I come in for service.
4/6/2023
Nancy G. VERIFIED CUSTOMER
The service was great. everything went perfect.
4/6/2023
Danilo C. VERIFIED CUSTOMER
Very professional and completed the maintenance job as estimated in time and price.
4/6/2023
Michael S. VERIFIED CUSTOMER
Awesome
4/6/2023
Robert S. VERIFIED CUSTOMER
Very knowledgeable answered all my questions immediately
Gave me a good idea when my vehicle would be ready
Extremely friendly and caring about my time
4/6/2023
Samantha H. VERIFIED CUSTOMER
When I booked the service appointment via the Lexus website the service was 216 dollars . Anthony Lee said the service would be 329 dollars for oil change , tire rotation and inspection . I’m not coming back to the dealership. For an oil change and tire rotation this price is not fair. I’m disappointed and unhappy .
4/6/2023
Talal B. VERIFIED CUSTOMER
I asked for a price for a missing tow hook cover, didn't get it. Car was not washed. The service notice was not reset.
4/6/2023
Susan H. VERIFIED CUSTOMER
I am always pleased with the service and attention to detail
at Lexus Escondido. Top Notch!
4/6/2023
Jiahuaren R. VERIFIED CUSTOMER
Efficient
4/6/2023
Lucky T. VERIFIED CUSTOMER
I don’t like the use of an app to schedule an appointment, because I end up repeating everything to a representative. I don’t like the bill summary sent to me because it is difficult to bring up, read and understand. The agreement I made with service manager about final price is never included in final bill when I go in to pay. The service manager has gone home and the young clerk finalizing payment has no clue to what is going on. This happens repeatedly in the last three or four services. This whole process is not well thought out!
4/6/2023
Mary M. VERIFIED CUSTOMER
Incredible service. Far exceeds your Carlsbad location!
4/6/2023
Henry Z. VERIFIED CUSTOMER
New lady Vanessa! Very capable
4/6/2023
Lidia I. VERIFIED CUSTOMER
Thanks for your service!
4/5/2023
Kim R. VERIFIED CUSTOMER
Thank you Tyler, for listening and being quick and thorough.
I’ll be back.
4/5/2023
Lam L. VERIFIED CUSTOMER
Ben was great ! He directed and got the work done right away when he realized that I am waiting instead of coming back for My blew up tire to get replace , I ended up pick it up ahead of the estimate time to be ready! I am very please with the service !
4/5/2023
Cynthia W. VERIFIED CUSTOMER
Anthony was very approachable and kind. I would totally bring back my Lexus to the Escondido location and work with Anthony Lee again.
4/5/2023
Mark F. VERIFIED CUSTOMER
Mark was professional and very personable - he kept us informed and delivered what he promised