I requested them to adjust my headlights and they said that it was ok not recommended. It states that they’ve washed and vacuum my car, but the inside of my car looks dirty than when I left it. See I wasting my time like the other times
3/25/2023
Rosanne B. VERIFIED CUSTOMER
Excellent service
3/25/2023
James H. VERIFIED CUSTOMER
First rate!
3/25/2023
Delores L. VERIFIED CUSTOMER
Vanessa was our service agent. Excellent!!
3/25/2023
Kevin H. VERIFIED CUSTOMER
Matt is always the utmost professional. He is an excellent representative of Lexus. I can’t say enough good things about him.
3/24/2023
Reggie A. VERIFIED CUSTOMER
Thank you Vanessa and staff for the great customer service.
3/24/2023
Laura V. VERIFIED CUSTOMER
Anthony was attentive and followed up everyday with me to give me a status of my car.
Thank you
3/24/2023
Michael G. VERIFIED CUSTOMER
Mark did a job getting us in and out quickly.
3/24/2023
Shelly A. VERIFIED CUSTOMER
Anthony has always been great. Why I request him every time for the past many years
3/24/2023
Casklei A. VERIFIED CUSTOMER
excellent service.
3/24/2023
Jerry S. VERIFIED CUSTOMER
Tyler is an excellent representative of Lexus Escondido & Lexus Motorcar.
Throughout the maintenance experience. Tyler keep me professionally informed of needed work and was careful not to have me do unnecessary work at extra costs.
Certainly, when I return to Lexus Escondido, I will definitely request Tyler as my Service Manager.
3/24/2023
Kevin B. VERIFIED CUSTOMER
Brought car in at 8:00 for oil change and possible tires. Had no contact until around 2:30 when I called and then I authorized tires was told it might get done that day. Didn't hear a thing until I called at 2:00 Wednesday and it hadn't been finalized.I couldn't pick up before closing as I had afternoon appointment. I was very disappointed with the service. It shouldn't have taken 2 days and no contact. I don't mind paying a premium for service but expect better.
3/24/2023
Jack A. VERIFIED CUSTOMER
Chris was great, very nice and helpful. He covered everything that I needed from a service representative perspective. I would be glad to work with him again in the future. I was disappointed in the amount of time spent waiting. I was the first client of the day and two others were out the door before me. I spent over 50 minutes waiting to drop my car off and get back to my day. When I purchased my vehicle I was told that I would be in and out in 10 minutes and I have yet to see that level of urgency. My wife’s experiences at Carlsbad Toyota are far more efficient.
3/24/2023
Rick E. VERIFIED CUSTOMER
Matthew Ivko did an amazing job in working with corporate to get approval to replace the wireless car charger in my vehicle. The new charger works consistently. He could have easily settled on the response from the technology specialist that iPhones were not compatible with the charger. He took the time to go over & above to make sure a suitable fix could be achieved.
Matthew is an excellent asset to Lexus.
3/24/2023
Adrann M. VERIFIED CUSTOMER
You charged too much to have it serviced. 627.00 is entirely yo much
3/24/2023
Ronald W. VERIFIED CUSTOMER
You’re over one week late. I traded my 2019 Lexus for a new 2023 Lexus.
3/24/2023
Joy P. VERIFIED CUSTOMER
Ceramic not done.
3/23/2023
Robert S. VERIFIED CUSTOMER
Every one that I came in contact with were very nice, helpful and very professional. You should be very proud of your organization.
Thank you,
Bob Steiner
3/23/2023
Jayne H. VERIFIED CUSTOMER
Matt is wonderful. Lexus is lucky to have him. He always follows through with anything he says he is going to do or anything he says he will check on. He really is the reason I am so loyal to this dealership!