Tyler is a very friendly, professional, and a knowledgeable advisor. He is very communicative and is easy to speak with.
Thank you Tyler.
3/15/2023
Mony C. VERIFIED CUSTOMER
I purchased my new GX car. Noticed there were stains in the interior of my car that were not disclosed to me prior to purchase. Brought car back in for spot clean. However, the stains are still there. It was mentioned a new visor will need to be purchased and replace my current visor which is stained. However I have had no follow up call. Disappointed I purchased a 65k with dirty interior.
3/15/2023
Ruby F. VERIFIED CUSTOMER
Car loaner service was not good after speaking with Anthony and what needed to be done for service, I called in the day before and asked for RX or SUV first loaner car offered was dirty inside and out only car available for XU which was electric but too small (felt like driving in a fruit jar). Then Anthony called to say it was be the following week next Tuesday or Wednesday b4 my car would be ready. I came in and requested another loaner, it was dirty outside floors not vacuum and seats were dirty. When loaner cars are delivered to customer we expect clean loaner cars
3/15/2023
Min Shiu. VERIFIED CUSTOMER
Polite and cooprration
3/15/2023
Mitchell M. VERIFIED CUSTOMER
Tyler was fantastic all the way through. I enjoyed the service experience at Lexus more than any past dealerships due to Tyler’s professionalism and honesty throughout the process. I would highly recommend Lexus and specifically Tyler to anyone I know that owns a Lexus. Thanks a ton!
3/15/2023
Tyler H. VERIFIED CUSTOMER
Great job, thanks!
3/15/2023
Barbara G. VERIFIED CUSTOMER
Mark was very courteous and helpful. Enjoyed working with him
3/15/2023
Mark V. VERIFIED CUSTOMER
He was responsive, informative, available and good at explaining issues and weighing options
3/14/2023
Steven S. VERIFIED CUSTOMER
Tyler was very professional and helpful. Great experience and I look forward to our next service.
3/14/2023
Rosann F. VERIFIED CUSTOMER
Very professional. The best service person I had at Lexus Escondido since I brought my car in!
3/14/2023
Shawn V. VERIFIED CUSTOMER
I want to give Matt Ivko the highest compliments. I had two service with Lexus of Escondido within two weeks but he made my experience painless and so much easier. Thank you for all your assistance Matt!
3/14/2023
Scott A. VERIFIED CUSTOMER
Looking forward to receiving the survey
3/14/2023
Ellen D. VERIFIED CUSTOMER
Tyler went above and beyond to solve issue with ac system. Answered my questions. Very pleasant. Rest of staff was also extremely pleasant. No attitufes.
3/14/2023
Gustavo B. VERIFIED CUSTOMER
Thank you Tyler and Lori for making my recent maintenance visit so pleasant and stress less! - Gustavo B
3/13/2023
Gene K. VERIFIED CUSTOMER
Good service. Repair completed as predicted. Good detailed communication.
3/12/2023
Thomas W. VERIFIED CUSTOMER
Matt is an outstanding service representative both in his attention to detail and by his friendliness and attitude of service. Thanks
3/12/2023
Nancy J. VERIFIED CUSTOMER
Everything went pretty
Smoothly.
I will say this. When I first
Called to schedule and speak
With service dept. I had to leave
Four voice mails to different persons
And it took four days for someone
To respond. This is my third Lexus
I have purchased with Escondido
Never had this problem before.