Service and Anthony were fantastic. Always 5 star!
3/5/2023
Jamie G. VERIFIED CUSTOMER
Thank you Vanessa for all your help.
3/5/2023
Micheline H. VERIFIED CUSTOMER
Thanks for your help and honesty and always taking care of the car! Really appreciate your help as always. Take care and will most likely be bringing in the nx 350 later on.
3/5/2023
Rosaria B. VERIFIED CUSTOMER
I always ask for Matt! I won’t let anyone else service my car but Matt! Without failure, Matt always provides me with excellent customer satisfaction!!!
3/4/2023
Tri T. VERIFIED CUSTOMER
Always great to work with Matthew
3/4/2023
Michael G. VERIFIED CUSTOMER
I have always used LEXUS ESCONDIDO for my service work. Tyler is great to work with. I’m very happy with the work that the dealership performs. The only thing that I am not happy with is that I had to pay over $2,300 for a 60,000 mile service. I think that is an unfair amount to charge for a scheduled service visit.
3/4/2023
Carilyn R. VERIFIED CUSTOMER
This was my first visit to you. No comparison to SD Lexus..,,I was so impressed with Sofia and the services while I waited for my car. At first I was skeptical on waiting as I usually grab a loaner. I was able to work at the desk station for guests, grab a complimentary breakfast treat and enjoy the massage chair!
Since it was my first visit, the young man who greeted me in the service drive walked me in to the waiting area and Sofia walked me to the work desk where I was able to get some work done.
Well done Lexus Escondido! You have a new customer
3/4/2023
Myrna T. VERIFIED CUSTOMER
Tyler was great
3/4/2023
Rebecca B. VERIFIED CUSTOMER
Matt is the reason I continue to use your service.
3/4/2023
Debbie L. VERIFIED CUSTOMER
Ben was excellent! He was efficient, professional, and friendly. The cashier staff and loaner car clerks were very good,too.
3/4/2023
Cris B. VERIFIED CUSTOMER
Tyler was detailed and very helpful
3/4/2023
Jerome T. VERIFIED CUSTOMER
Excellent skills!
3/3/2023
Linda H. VERIFIED CUSTOMER
Tyler and his team were absolutely amazing! Professional, communicating, getting the job done the young man who delivered and dropped off my car were exceptional and of course, Patricia, working with IT is always outstanding.
I want to thank Tyler and his team for doing such a remarkable job and always keeping me in the loop and allowing me to feel safe and secure.
3/3/2023
Wendy T. VERIFIED CUSTOMER
Everything was great until I went to pick up my car and there was no one there at the desk. I had to ask 3 or 4 employees for help and stood there for 10 minutes until the service manager finally agreed to help me. I didn't appreciate this experience at the end of my work day and expect better service from Lexus.
3/3/2023
Dale M. VERIFIED CUSTOMER
Matt is a great guy and always looks out for the best remedy regarding maintenance and services for the vehicle. I did have some issues and frustrations regarding my car being in the dealership for repairs for a month. The director Josh was brought on board by me because of it and he did make the necessary decisions to make me happy. He and I had an informative back and forth dialect about everything that occurred and my issues with the repairs I had done.
3/3/2023
Lori S. VERIFIED CUSTOMER
Matt kept me informed about the process of the approval by extended service contract and subsequent repairs. He was professional, well spoken and kind.
3/3/2023
Troy N. VERIFIED CUSTOMER
Friendly and prompt and took care of my needs
3/3/2023
Jean T. VERIFIED CUSTOMER
Very helpful and informative. Very professional.
3/2/2023
Heather C. VERIFIED CUSTOMER
Tyler and all the staff are great, but your Lexus parts are overpriced to the point of being unaffordable. And so for this repair my car needs, I will need to go to a private repair shop with parts I will need to purchase myself.
3/2/2023
Sherman S. VERIFIED CUSTOMER
Excellent customer service and care by Mr. Lee!! 10 stars! Well