Chris was professional and addressed all my concerns about my vehicle.
3/2/2023
Craig H. VERIFIED CUSTOMER
Matthew is very knowledgeable, professional, and a pleasure to work with.
3/2/2023
Anthony G. VERIFIED CUSTOMER
It appears that your level of customer service is declining. During my last 3 service visits I have had to deal with 3 different members of your staff. Not once the person I had requested when making the appointment.
In my experience, to build sound customer relationships one has to offer some level of consistency.
That’s my 2 cents worth.
Tony
3/2/2023
Antoinette L. VERIFIED CUSTOMER
Thank you Anthony for being so friendly and helpful.
3/2/2023
Mary J. VERIFIED CUSTOMER
It says the left front wiper insert torn on corner. Why wasn’t I told about it. Also how soon do I need tires.
3/2/2023
Patrick P. VERIFIED CUSTOMER
Very happy they could clear up problems
3/2/2023
Erica And. VERIFIED CUSTOMER
The service was completed in a timely manner as promised. The service coordinator was very polite , competent, and accurate in explaining the service provided. I also received service by the technical advisor, Patricia.
She was very thorough and patient in her explanation of how to answer my questions. All in all a very satisfactory experience.
3/2/2023
Susana R. VERIFIED CUSTOMER
Matthew was excellent he communicated with me and updating me on the outcome of my car when I was not satisfied with when I went to pick up my car it took over 20 minutes for them to bring my car to me after I checked out with a cashier
3/2/2023
Phillip D. VERIFIED CUSTOMER
After I paid at the cashier it took almost 20 minutes for my car to be delivered. Everything else was good
3/1/2023
Kathie M. VERIFIED CUSTOMER
After leaving my car at the service department on Saturday, I was told my car would be ready on Monday. At 5pm Monday, having no word about the status of my car, I called and could reach no one. Left 2 voicemails. Independently, not in response to my inquiry, I got a call from Matt Ivko, with whom I had worked previously. He was kind enough to check
on my car. He reported that the car was ready and that Ben had not come to work Monday. Apparently when an employee is out sick, there is no system in place to check on his workload. This should be corrected. I have been a customer of Lexus Escondido since it opened. I have always been treated well. Not this time.
3/1/2023
Trehunter Inc. VERIFIED CUSTOMER
Mechanical service was performed just fine and no issues. However, the complimentary car was was incomplete and missed major areas of the rear exterior. In fact, Lexus being a luxury brand should take great care in the way their cars come out of service. Paying nearly $200 for a simple oil change and tire rotation one would expect that the complimentary car was would at least leave your luxury vehicle clean. Subpar for a free service. Next time don’t bother, I’ll have a 6-year old do a better job.
3/1/2023
Lisa J. VERIFIED CUSTOMER
Matt is great to work with. I appreciate the timely service he provides. Thank you, Matt!
3/1/2023
Sharon C. VERIFIED CUSTOMER
Not honest about the actual needs of maintenance for a very low mileage car.
3/1/2023
Judith L. VERIFIED CUSTOMER
My car is 100% like new! The drive is smooth as silk all to the leadership of Ben. Thank you!
3/1/2023
Orleta R. VERIFIED CUSTOMER
Service was excellent. People were very polite.
3/1/2023
Cuong V. VERIFIED CUSTOMER
I am very satisfy and thank you so much for good work and excelent support to Mat and the team.
3/1/2023
David R. VERIFIED CUSTOMER
Great customer service as always.
3/1/2023
Armando R. VERIFIED CUSTOMER
Great experience overall provided by your entire team. Thank you !
3/1/2023
Laurence C. VERIFIED CUSTOMER
Great
2/28/2023
Steven N. VERIFIED CUSTOMER
Tyler was great, as was the rest of the staff I met. He kept me updated on the progress of the service.