Appreciate Vanessa getting the car back to me early enough to beat nightfall as I can't drive as day light fades..
2/28/2023
Peter W. VERIFIED CUSTOMER
Very good
2/28/2023
Ann O. VERIFIED CUSTOMER
The work was timely and everyone was nice, however, I mentioned to the advisor that I was going to use the $50 service gift card that I received by mail but I forgot to give it to the cashier. I was wondering if I could return to the location on 2/28/23 to get a credit since it expires then.
2/28/2023
Stephen E. VERIFIED CUSTOMER
Mr Ivko was great… I’m still hoping we get a fair resolution of some minor scratches on the loaner car though.
2/27/2023
Sam C. VERIFIED CUSTOMER
They were very polite and helpful with the things I needed.
2/26/2023
Juan E. VERIFIED CUSTOMER
Vanessa was ahead of my questions and performed like a pro, wonderfully
2/26/2023
Scott B. VERIFIED CUSTOMER
No nonsense quick check in. Honest with expected turnaround time. Kept me informed by text updates. Good job.
2/26/2023
George N. VERIFIED CUSTOMER
Job well done
2/26/2023
Michelle A. VERIFIED CUSTOMER
Tyler went above and beyond to make the experience great. He is very knowledgeable about the vehicle.
2/26/2023
Miguel S. VERIFIED CUSTOMER
Excellent service, thank you.
2/26/2023
Dianne S. VERIFIED CUSTOMER
Excellent customer service from Chris Osgood
2/26/2023
Yaping Q. VERIFIED CUSTOMER
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2/26/2023
Noelle K. VERIFIED CUSTOMER
Mark, kept me updated through the whole process. He even matched the tire prices, which I greatly appreciate. I always make sure to bring my car to Lexus only. The service is top notch.
2/26/2023
Bernard B. VERIFIED CUSTOMER
Tyler was a perfect service rep! Thanks!
2/25/2023
Erica And. VERIFIED CUSTOMER
The work done at this service appointment was very well done. I was a bit disappointed by the absence of the 2 people that I need to provide 1) technical support and also the individual to provide removal of a minor door ding. It will be necessary for me to return to the service department to have those two complete projects.
My service advisor was very helpful.
2/25/2023
James L. VERIFIED CUSTOMER
Greeted quickly and paperwork was efficiently completed. Free pastry was wonderful. Very impressively pleased
2/25/2023
Leon A. VERIFIED CUSTOMER
Chris Osgood was very professional and I enjoyed talking to him. He explained the process and repairs very well.
2/25/2023
Laura S. VERIFIED CUSTOMER
I was informed that I needed an alignment, but the report showed that my car was within the suggested range. I was not informed of this prior, and and an alignment was done. I do not feel as though service was transparent. They should have informed me that the alignment showed that it was within range before doing the alignment and requiring payment. I believe I was misinformed.
2/25/2023
Sharri S. VERIFIED CUSTOMER
Yeah for my supervisor and the very very kind young man who checked me in and out!! The coffee shop I want my salad combo.A++
2/24/2023
Terry Z. VERIFIED CUSTOMER
For the most part I was happy with my service advisor and service. The one improvement I would like to recommend is; I had a significant amount of work done to my vehicle and it would have been nice to receive a phone call telling me if the service went as anticipated and if there were any issues encountered vs a text that my car was ready. This isn’t essential but given Lexus prides itself on a higher level of service to its customers, I think a call and review of the service would have provided that level of service. I am pleased with Lexus of Escondido, which is why I keep bringing my vehicle in for service.