Completely satisfied, Cris over delivered on the service I got today.
Thank you so much. Outstanding service from receiving area till I left your facility.
2/3/2023
Donald R. VERIFIED CUSTOMER
Vanessa was friendly and very knowledgeable. She recommended needed service to me.
I had a grocery cart ding in my door and she had it repaired for me!! I told her the ding bothered me and she went into action!
I will request her service next time I’m there! Couldn’t be more pleased with how I was treated!!
2/3/2023
Patricia K. VERIFIED CUSTOMER
Christoper was very nice person and unpleasant. Why he was doing his job. He did a great job and I really appreciate his help with my car. Thank you.
2/3/2023
Gregory H. VERIFIED CUSTOMER
Service on vehicle was very good. as usual. The communications on vehicle status were poor. I did receive a couple of emails indicating that my vehicle would need to be kept overnight, which was fine. Unfortunately, when I received the report on my vehicle, indicating it needed additional service, I tried to respond via email and phone to let them know I was prepared to have the additional service done. In fact, I thought it was being done, since I didn't hear back. I finally was able to get through to the Service Manager (Abel) and he let me know my vehicle was ready, but the additional service was not done. He suggested that we keep an eye on the problem over the next service appointments. I know the service writer was out on one or both days my vehicle was in, however, someone should have covered her customers while she was out. This is the second time this lack of communications has occurred here. Improvement is needed to simply keep the customer aware and has a means to reply back. If your automated email system does not get back to the service writer, then they should not send personalized emails to customers on that system.
2/2/2023
Pamela D. VERIFIED CUSTOMER
Matt is so great! Thank you!
2/2/2023
Danny C. VERIFIED CUSTOMER
We received exceptional customer service from Anthony.
2/2/2023
John H. VERIFIED CUSTOMER
No comments; I am h\appy.
2/2/2023
Chelsey R. VERIFIED CUSTOMER
Great customer service through the duration of my visit. Anthony provided updates on the status of my car’s service and an estimated time of completion. All around, great job.
2/2/2023
Victoria D. VERIFIED CUSTOMER
Excellent services.
2/2/2023
Clifford E. VERIFIED CUSTOMER
Always happy with the care of our vehicle and professionalism from all who I have interacted with.
2/2/2023
Dorothy H. VERIFIED CUSTOMER
Matt was very helpful as always.
2/2/2023
Kathryn M. VERIFIED CUSTOMER
Matt worked diligently on my behalf! I really appreciate his efforts!
2/2/2023
Oswald F. VERIFIED CUSTOMER
I appreciate the attention to understand my frustration about my car.
2/1/2023
Adam S. VERIFIED CUSTOMER
Chris was excellent. He kept me informed and got the device done quicker than anticipated. I will keep coming back to Lexus Escondido. You are all awesome!
2/1/2023
Fallbrook Country. VERIFIED CUSTOMER
Nice job
2/1/2023
Orlando Q. VERIFIED CUSTOMER
Mark was excellent. He answered all of my questions completely and worked to gather information needed to facilitate choosing options. Very satisfied with my interactions with Mark.
2/1/2023
Mary L. VERIFIED CUSTOMER
Anthony provided excellent service!
2/1/2023
Roger W. VERIFIED CUSTOMER
Tyler is top notch!
2/1/2023
Trina G. VERIFIED CUSTOMER
Tyler was great - kept me updated & was detailed…greatly appreciated!