Very satisfied done in a timely manner and friendly advice
2/1/2023
Stephanie C. VERIFIED CUSTOMER
Thank you. Gurmeet gave good service as well.
Stephanie C
2/1/2023
Rodney C. VERIFIED CUSTOMER
Great service.
2/1/2023
Fredrick R. VERIFIED CUSTOMER
Tyler was great and all other staff were super good as well.
2/1/2023
Aimee V. VERIFIED CUSTOMER
Lexus Escondido has the best service.
2/1/2023
Leon H. VERIFIED CUSTOMER
Friendly staff
1/31/2023
Jack A. VERIFIED CUSTOMER
The service representative was exceptional. It was a very busy Saturday and yet the service rep was attentive, friendly, and professional. Five out five rated customer service! The representative listened to all of my concerns and had me in my loaner within 15 minutes. I love having my vehicle serviced here. Everyone is always polite courteous. I can appreciate well ran establishment. Thank you Lexus of Escondido.
1/31/2023
Dane L. VERIFIED CUSTOMER
Matt and Raphael exceeded all my expectations, the team at Lexus Escondido are fantastic. Thank you.
1/31/2023
Elizabeth L. VERIFIED CUSTOMER
Mark was fantastic and extremely helpful. The only problem I had was with the actual service to the vehicle. When I took possession of my car, the brakes were “mushy” or slow to respond. I think they forgot to bleed the brakes to eliminate air in the line. At any rate, I had to spend time trying to get the brakes to set properly. This should’ve been done before leaving the dealership. However, I know that they were working hard to get things done today before closing, so that might have been a reason for missing this step after installing new brakes. I do want to say though that Mark was very personable and helpful!
1/31/2023
Maria H. VERIFIED CUSTOMER
I like the open communication for the service.
Thanks
1/31/2023
Eva M. VERIFIED CUSTOMER
I am happy Mark .I will absolutely consider to bring my car to your place.Thanks a lot for taking care of my vehicle.
1/31/2023
Matthew F. VERIFIED CUSTOMER
Great guy, amiable and helpful, I always appreciate it when I receive excellent customer service, and I did today all the way around. Why I continue to own Lexus products
1/31/2023
Nathan O. VERIFIED CUSTOMER
Anthony Lee was very pro-active
1/30/2023
Steven M. VERIFIED CUSTOMER
Car was ready when promised. Work was incomplete. Advisor was off but did not forward phones so messages went unanswered. Overall very discussions with Lexus service.
1/29/2023
Glen N. VERIFIED CUSTOMER
Above and beyond!
1/29/2023
Patrick B. VERIFIED CUSTOMER
Excellent communication, service was performed on time.
1/29/2023
Clarence G. VERIFIED CUSTOMER
Excellent experience from service and the loan department.
100% satisfied
1/29/2023
Marian P. VERIFIED CUSTOMER
Mark was great. My service was completed on time and he kept me informed of the progress.
1/29/2023
Bryce B. VERIFIED CUSTOMER
Confident in evaluation of the needs for my RX400 2007. Appreciate the loaner. Out on time. Thanks Matt. B
1/29/2023
Delos Eugene. VERIFIED CUSTOMER
Service was not up to your regular efficient service. I arrived prior to scheduled 10,000 miles service 11:30 AM appointment. I said I would wait there. Mat said it would take about 2 hours for the service and wash the car; and wrote 1:30 on the service agreement. I waited in the quiet waiting room. About 2 PM I went to the front desk and asked when would my car be ready. The lady called and she told me it would be about 20 more minutes. About 2:10 PM I went to the front desk again. My car was not ready yet. About 3 PM I received the check out papers and was.told my car would be delivered in front. I waited and my car arrived. I left Lexus at 3: 16 PM; 3 hours 45 minutes after my appointment. At 3:16 PM the traffic at that time on 15 driving to my home in Fallbook is much busier. I had intended to get home before the heavier traffic; that’s why I took a 11:30 appointment.
Apparently my car service was not properly followed up.
You are better.