Tyler was great, but super disappointed that I requested a loaner car and one was not available. There was no shuttle or any other transportation available so I had to call my husband off the golf course to drive me home. I never would have booked a 1pm appt if I wasn’t going to get the loaner.
1/25/2023
MICHELLE S. VERIFIED CUSTOMER
Tyler is excellent. He is thorough and prompt with his communication.
1/25/2023
Kevin B. VERIFIED CUSTOMER
Chris was very helpful
1/25/2023
Emerito P. VERIFIED CUSTOMER
Great service. Clear explanations as to what is to be done.
1/25/2023
Carole R. VERIFIED CUSTOMER
Two things, one I learned that the expensive service agreement I purchased didn’t include regular alignments required every 15k miles. Then I learned there weren’t any loaners and was asked to wait 2 1/2 to 3 hours in a full waiting room. This put both me and your Lexus workers in and uncomfortable situation. It was resolved fortunately with a Hertz rental after I declined a lunch. Overall not the expected service experience.
1/25/2023
Tina L. VERIFIED CUSTOMER
Excellent, thank you
1/24/2023
Albert (. VERIFIED CUSTOMER
As always , fantastic job!
1/24/2023
Nai Shing. VERIFIED CUSTOMER
Tyler took care of my issue with my 2023 ES300H and arranged to have that checked out. He gave me total confidence that the issue is safe for me to drive.
1/24/2023
Eric M. VERIFIED CUSTOMER
Great job by Tyler! He listened to my alignment issue and gave trustworthy feedback. In the end we made the right decision which prevented me from a larger unnecessary bill suggested by another shop. The communication was excellent from beginning to end by Tyler. Plus overall customer service was great especially from the young lady, Pricilla at front counter. This was 5 stars!
1/23/2023
Robert L. VERIFIED CUSTOMER
I always look forward to talking with Anthony. He is pleasant and also very knowledgeable about cars.
1/22/2023
Anthony L. VERIFIED CUSTOMER
Always a blessing to service my car there.
1/22/2023
Sheryl M. VERIFIED CUSTOMER
Christopher was great! I will be asking for him next time I come in for service!!
1/22/2023
Thach L. VERIFIED CUSTOMER
He is really professional about consulting, excellent knowledge, and good communication with customers.
1/22/2023
Joel V. VERIFIED CUSTOMER
Tyler provided the best service experience my wife and I have ever had. He treated us not as customers, but as friends.
Our next car for my wife will be another Lexus, and will be from your dealership.
Tyler seriously needs to be thanked by upper management.
The fact we didn’t have to ask for any extra perks, just giving to us like friends look out for friends was so refreshing.
I will forever recommend this dealership and Tyler for service.
Thank you for most relaxing experience.
Joel & Minerva
1/22/2023
Susan D. VERIFIED CUSTOMER
Thank you.
1/22/2023
Jeffrey O. VERIFIED CUSTOMER
Always excellent employee's and service.
1/22/2023
Nancy G. VERIFIED CUSTOMER
Everything was great Sophia was very helpful.
1/22/2023
Thomas C. VERIFIED CUSTOMER
Tyler Payne delivered the highest quality service one could ever imagine. He went above and beyond to help me get my car back from service and tire repair. He communicated often to give me updates. Out of 5 stars, I give him a 10! I was truly impressed by his dedication to exceed all expectations. All I can say is “wow” and a big “Thank You!” I’m so glad I chose Lexus.
1/22/2023
Winona C. VERIFIED CUSTOMER
Answered all my questions about my service contract. Got me a loaner car. Very friendly.
1/21/2023
Leesa Jacob. VERIFIED CUSTOMER
He was friendly and took care of my car problem
I really appreciated.