Lexus Escondido Auto Repair Service

Mark provided excellent service. Also the representative who helped me with the loaner car and cashier were both very friendly and pleasant to deal with.

Matt was very friendly and thorough in assisting me with my vehicle service. He went through what to expect during my next service, as well. It's nice to have someone i know i can reach out for my service needs.

Vanessa was terrific!

Lexus Escondido never disappoints!????

Thank you for the service I received for my car and for me. I love the professionalism in which Mark and your service people approach their jobs. He is a class act and deserves a raise.

Thanks for Your service

Excellent service by Matt!

Chris gave me in-time update regarding my car's status. Appreciate it.

Matt has always been exceptional with us. He keeps us well informed easy to work with.

Keep doing what you’re doing , I love doing business with your dealership. I live in Corona and I pass 3 other Lexus dealerships but your dealership is worth the drive . Thank you for making me feel special

Everything was great

I came in with my request to do a check engine light diagnoses and more importantly an engine diagnoses. Set it up online and cost was going to be $190 which was fine. Came in Friday morning and dropped off the car. The rep was nice and I explained to him that I have concerns about the engine because of a very bad shaking while idling. He said the tech will check it out and give us a report of what happening. The car sat there till Tuesday when he reached out to me and told me there are misfire codes and this is because the coil packs are aftermarket which I have never heard of. I asked if there were any other issues in the engine and he said not right now. He said we have to fix the coil packs first and then diagnose again if there are any other issues. I was taken back by his reply because he was asking me to pay about 2200$ to fix the coil packs first and then diagnose if there are any other issues which will cost more money of course. I asked him if they had done the engine diagnoses and he said not yet because they have to change the coils packs first. If I wanted someone to plug in a code reader and tell me the codes on the car I could have went to Auto Zone done it for free and would have been done in less than 10 minutes. I was very mad and dissatisfied with the service. If I’m paying for a service that you offer I would expect you to do the service and not run a code reader and be done with the car if I choose not to proceed with your ridiculous rate. I even tried to reach out to the manager and left him a message to call me back and I have yet to get a call back. Complete waste of my time and money. I took the car down to the local mechanic shop and he immediately diagnosed it to be a bent valve and not the coils packs like they “diagnosed”.

We’re very satisfied with the service, everyone is very knowledgeable & very professional. It took a few days but Anthony kept us updated with information. Thanks you

Matt Ivko provided excellent service. He answered all of my questions, and explained options. He even helped to change the wiper blades for me. I express my appreciation for his service

Mark was great. Good communication. Loved the loaner. Considering trading up to a hybrid in the coming years after driving it

Anthony Lee did a great job!

Very very disappointed! We requested oil change, but end up paperwork indicated 10000 miles maintenance instead. Advisor hides paperwork from us. We feel that totally be fool around! After reviewing the paper, I don’t know what’s the jobs were performed?

Appreciated his communication.

Vanessa was very personable and helpful. She went out of her way to make me feel comfortable. I highly recommend her.

Ben was great advice counselor for my vehicle. Right for get go till the job was completed Ben gave me updates. He is a very patient, and knows well about the cars and customer needs. That makes him stand above all. He did a great on my car repair. He even talked to his manager to get me best deal. And Escondido Lexus hats off for great customer service in every area. Will will come back. And I will ask friends to go to Lexus escondido:. Ben also arranged a loaner car for me. Thanks Ben , and Lexus of Escondido. Best wishes for New Year . ( Mo)Moses P