Matt was very professional, knowledgeable, extremely nice and just a great person!
1/5/2023
Miriam S. VERIFIED CUSTOMER
Helpful, straightforward and pleasant service.
1/4/2023
Yana R. VERIFIED CUSTOMER
Thanks Anthony ????
1/4/2023
Jack T. VERIFIED CUSTOMER
For me communications is the key to great service, and Anthony kept me informed. Thanks Anthony.
1/4/2023
James F. VERIFIED CUSTOMER
Excellent always kept me informed
1/4/2023
Gerardo A. VERIFIED CUSTOMER
Overall Very Good Experience
1/4/2023
Dennis S. VERIFIED CUSTOMER
Ben is exceptional at what he does, I highly recommend him.
1/4/2023
Carly N. VERIFIED CUSTOMER
Matt is awesome! Went above and beyond to explain things to me.
1/4/2023
Alice Savelyeva. VERIFIED CUSTOMER
Ben provided excellent customer service and was very friendly. I made an appointment for an oil change but turned out i needed new tires for months. He was very helpful and showed me the different options. I will definitely be coming back for any of my car service needs.
1/3/2023
Royce M. VERIFIED CUSTOMER
Thank you!
1/3/2023
Todd N. VERIFIED CUSTOMER
My name is Todd,
We have multiple cars that are serviced by Lexus Escondido and our service advisor is Matt Ivko, he is outstanding and very professional and it’s always a pleasure taking our cars to him for service.
Thank you Matt!!!!
1/3/2023
Kathy S. VERIFIED CUSTOMER
Matt is very nice snd helpful . We had some communication issues due to my phone being blocked for texts . I checked text as the best way to communicate . Matt figured it out .
1/3/2023
Emily S. VERIFIED CUSTOMER
Excellent service. Wonderful kind and caring staff.
1/3/2023
Ramon D. VERIFIED CUSTOMER
Mark had indicated he is new to the team so maybe new hire orientation may help him relay accurate info to customers.
1/2/2023
John A. VERIFIED CUSTOMER
Tyler was very professional with excellent customer service. He was
Quick in returning my text and answered my questions throughly.
1/2/2023
Maureen L. VERIFIED CUSTOMER
The last two visits I have come out of the appt. With a statement saying I had refused a service. Ben and I never once mentioned brakes yet it says my brakes need attention and I certainly didn’t refuse to have something done when I didn’t know about the brakes. I came in for the 55,000 mi service and to get my mapping info updated.
The appointment before with a different Lexus rep same thing happened.
Not wonderful!
1/2/2023
Connie A. VERIFIED CUSTOMER
This was my first visit to Lexus of Escondido and Anthony Lee was very helpful - especially in telling me about my tires! I had come in for just an oil change and to use my gift card! Having been happily married for 43 years, I didn’t want to make a “tire decision” without first consulting my husband, so, giving me a loan car enabled me to have them keep my car and replace the tires before I picked it up the next day. They did a great job of washing my car - with new tires - and I feel SAFE on the road!
Thank you,
Connie A