It was impossible to get an update on the status of the repair until I went to the Lexus Escondido dealership and questioned the service director in person.
12/17/2022
Diane N. VERIFIED CUSTOMER
He listened/responded to my concerns. I'll be asking for him next time my car is serviced.
12/17/2022
Beverly W. VERIFIED CUSTOMER
It took an hour before I had an advisor to get the service started. Then, my keys weren't tagged, so they were "temporarily" missing, so it took 30 minutes before my car was delivered after the service.
My Advisor, Matt, was very helpful and thorough.
12/17/2022
Alvin S. VERIFIED CUSTOMER
I got the car showing some thing wrong
While driving back home
Dash board mess-up and a word noise with my car, she is very upset, have to take the car back tomorrow to look at the problem
12/17/2022
Shannon A. VERIFIED CUSTOMER
Anthony is very professional, knowledgeable, friendly, and communicates very well
12/17/2022
Arthur C. VERIFIED CUSTOMER
None this time. Thanks.
12/17/2022
Grace C. VERIFIED CUSTOMER
Tyler was very helpful. Thank you
12/16/2022
Nicki J. VERIFIED CUSTOMER
Mark was great! Very helpful and informative and didnt try and upsell us expensive tired we didn’t need.
12/16/2022
Deri D. VERIFIED CUSTOMER
Vanessa was a total Rock star! She went above a beyond in helping me locate a lost item. As my car was being serviced she went out of her way to look for an important document in my car. She located it and contacted me immediately. I had a exceptional service day thanks to Vanessa :)
12/16/2022
Eric M. VERIFIED CUSTOMER
Overall an excellent experience and top notch service from all. Thank you !
12/16/2022
Thomas L. VERIFIED CUSTOMER
You are VERY EXPENSIVE
12/16/2022
Carol H. VERIFIED CUSTOMER
Mark was very professional and friendly!
12/16/2022
Araceli M. VERIFIED CUSTOMER
A basic nail in a tire should be something Lexus can handle and not try to make $59 off a person.
12/16/2022
Lee Q. VERIFIED CUSTOMER
Matthew was very thorough and going over our maintenance contract. A very personable young man, a pleasure to talk with.
12/15/2022
Richard B. VERIFIED CUSTOMER
Matt is #1!
12/15/2022
Francis T. VERIFIED CUSTOMER
Vanessa was fantastic. Courteous, quick and took ownership of my particular case to make for a great experience overall.
12/15/2022
Schauder 1993. VERIFIED CUSTOMER
Response to texts and phone calls (a total of 4) went unanswered.
12/15/2022
Chris H. VERIFIED CUSTOMER
There was some damage done do my door sill on driver side that wasn't there prior to bringing it in. However, the service manager took care of it which is very appreciative.