Ben was a great help getting my car fixed and working with my insurance to do so. He was very communicative and told me everything I needed to know about when the parts would be in and when to expect my car to be fixed.
12/15/2022
Louisa M. VERIFIED CUSTOMER
Easy peasy
12/15/2022
Barbara M. VERIFIED CUSTOMER
Excellent professional service. Every question and proposed work was well explained and completed in a timely manner. I would be happy to have Tyler as my service manager again during my next visit.
12/14/2022
Pala International. VERIFIED CUSTOMER
Jeanne Larson for Pala international, Inc
12/14/2022
Diego C. VERIFIED CUSTOMER
Just picked up my car yesterday 12/13/22 for the 4th time in 8 months and as soon as I got home check engine light came on. I told them to please inspect the vehicle before I stop by because its not the first time this happens. Im just really sad about my purchase, I was told it had warranty but I leave 45 min away and cant be paying for towing every time it breaks. I need other options because the car apparently is not fixable.
12/14/2022
Gerald P. VERIFIED CUSTOMER
Matthew was patient, friendly and helpful!
12/14/2022
Jeff C. VERIFIED CUSTOMER
Ben was very helpful.
12/14/2022
Joann R. VERIFIED CUSTOMER
Matt is the best. He is always honest and very helpful. We keep coming back to Lexus Escondido because of Matt.
12/14/2022
Trang P. VERIFIED CUSTOMER
N/A
12/14/2022
Susan B. VERIFIED CUSTOMER
I enjoyed working with Ben. Ben was very helpful and did all he could make me comfortable while I waited in the lounge.
12/13/2022
Apolonia T. VERIFIED CUSTOMER
Matt did an outstanding job! Thank you
12/13/2022
Elizabeth W. VERIFIED CUSTOMER
Very personal & explained clearly what they needed to do with the car.
12/13/2022
Jeffrey V. VERIFIED CUSTOMER
Thank Matt for the great service you provide.
12/13/2022
Howard G. VERIFIED CUSTOMER
Very professional and efficient. Let me know how things were progressing and everything was done properly. Certainly will come back again.
12/13/2022
Roberta V. VERIFIED CUSTOMER
This was my first time working w/Matt and I was very impressed w/his service. I have always worked w/Shaynah and since she left I wasn’t sure if anyone would rise to her standard of service, but Matt met my expectation and exceeded it. I will definitely be scheduling my appointments w/him from now on!
12/13/2022
Jack S. VERIFIED CUSTOMER
Despite making a time-specific appointment for service, it was approximately six hours before starting actual work, and took around two days to complete less than four hours of work. Anthony did his best to make this poor performance workable, but he should not have been put in that situation. It is clear that management has not successfully addressed an obvious serious understaffing condition in the service department. The organization needs to be totally upfront and transparent with Customers before accepting an appointment. An appointment is a commitment between two parties. The service department had no workable plan to fulfill their side of their commitment. In the future, I will take my service business to another dealership.
12/12/2022
Leanne M. VERIFIED CUSTOMER
Tyler was great when I as getting service. I tried to get ahold of him through my account and text to proceed with service suggested via video. He did not get back to me and no one else followed up either.
12/12/2022
Stephen Y. VERIFIED CUSTOMER
Matt Ivko was his usual efficient, knowledgeable, and very helpful self. Thank you!
12/12/2022
Patrick P. VERIFIED CUSTOMER
Another service advisor, ours Anthony lee was at home, was to get back to us about when the car was ready and didn’t. It did not go smoothly. Service didn’t know when it was to be ready. The car was in for a 5000 mile check. We took it in on Friday at 1. We did ask for a few things to be checked. Miscommunication. On Saturday at 11:30 I went in to see what was going on. Spoke with service manager and got the car within an hour. If I hadn’t gone in, who knows when it would have been ready. Someone at one time said it would be ready by Tuesday! This isn’t how I expected my first maintenance experience would go or any maintenance I have in the future with Lexus.
12/11/2022
Henry L. VERIFIED CUSTOMER
Tyler did a great job!!
Very professional in all his customer service!!