There was some damage done do my door sill on driver side that wasn't there prior to bringing it in. However, the service manager took care of it which is very appreciative.
12/15/2022
Ar/Bl Brooks. VERIFIED CUSTOMER
Matt is great…. Thanks…
12/15/2022
Steven C. VERIFIED CUSTOMER
Mark did a great job!
12/15/2022
Jason Ort. VERIFIED CUSTOMER
Ben was a great help getting my car fixed and working with my insurance to do so. He was very communicative and told me everything I needed to know about when the parts would be in and when to expect my car to be fixed.
12/15/2022
Louisa M. VERIFIED CUSTOMER
Easy peasy
12/15/2022
Barbara M. VERIFIED CUSTOMER
Excellent professional service. Every question and proposed work was well explained and completed in a timely manner. I would be happy to have Tyler as my service manager again during my next visit.
12/14/2022
Pala International. VERIFIED CUSTOMER
Jeanne Larson for Pala international, Inc
12/14/2022
Diego C. VERIFIED CUSTOMER
Just picked up my car yesterday 12/13/22 for the 4th time in 8 months and as soon as I got home check engine light came on. I told them to please inspect the vehicle before I stop by because its not the first time this happens. Im just really sad about my purchase, I was told it had warranty but I leave 45 min away and cant be paying for towing every time it breaks. I need other options because the car apparently is not fixable.
12/14/2022
Gerald P. VERIFIED CUSTOMER
Matthew was patient, friendly and helpful!
12/14/2022
Jeff C. VERIFIED CUSTOMER
Ben was very helpful.
12/14/2022
Joann R. VERIFIED CUSTOMER
Matt is the best. He is always honest and very helpful. We keep coming back to Lexus Escondido because of Matt.
12/14/2022
Trang P. VERIFIED CUSTOMER
N/A
12/14/2022
Susan B. VERIFIED CUSTOMER
I enjoyed working with Ben. Ben was very helpful and did all he could make me comfortable while I waited in the lounge.
12/13/2022
Apolonia T. VERIFIED CUSTOMER
Matt did an outstanding job! Thank you
12/13/2022
Elizabeth W. VERIFIED CUSTOMER
Very personal & explained clearly what they needed to do with the car.
12/13/2022
Jeffrey V. VERIFIED CUSTOMER
Thank Matt for the great service you provide.
12/13/2022
Howard G. VERIFIED CUSTOMER
Very professional and efficient. Let me know how things were progressing and everything was done properly. Certainly will come back again.
12/13/2022
Roberta V. VERIFIED CUSTOMER
This was my first time working w/Matt and I was very impressed w/his service. I have always worked w/Shaynah and since she left I wasn’t sure if anyone would rise to her standard of service, but Matt met my expectation and exceeded it. I will definitely be scheduling my appointments w/him from now on!
12/13/2022
Jack S. VERIFIED CUSTOMER
Despite making a time-specific appointment for service, it was approximately six hours before starting actual work, and took around two days to complete less than four hours of work. Anthony did his best to make this poor performance workable, but he should not have been put in that situation. It is clear that management has not successfully addressed an obvious serious understaffing condition in the service department. The organization needs to be totally upfront and transparent with Customers before accepting an appointment. An appointment is a commitment between two parties. The service department had no workable plan to fulfill their side of their commitment. In the future, I will take my service business to another dealership.
12/12/2022
Leanne M. VERIFIED CUSTOMER
Tyler was great when I as getting service. I tried to get ahold of him through my account and text to proceed with service suggested via video. He did not get back to me and no one else followed up either.