Matt is alway helpful and ensure he has covered all your questions. Always a pleasure to work with. The rest of the Lexus Escondido staff is always helpful as well. Thank you and all have a wonderful and safe holiday.
12/11/2022
Cynthia G. VERIFIED CUSTOMER
Anthony contacted Michelin regarding the warranty on my current tires. He let me know what %they allowed per tire. I appreciated his work on my behalf.
12/11/2022
Merline S. VERIFIED CUSTOMER
Anthony was great! He was very professional and helpful. I’m extremely satisfied with my service experience at Lexus Escondido.
12/11/2022
Tyler P. VERIFIED CUSTOMER
Everything was great
12/11/2022
Yoko W. VERIFIED CUSTOMER
Nobody called me back though I left a message with a female associate when I tried to make a service appointment(11/30/22). I directly went to your dealership and made an appointment(9:30 am on 12/8/22) with a male associate (12/1/22). My appointment, however, was not found when I brought my car this morning. Your associates squeezed me in (this was very nice). When picking up my car, I found out that the paper work I signed was for somebody who drives ES350, not my car. At the end of the day, things worked out. And all of your associates are super nice. I am happy with these facts, but I am not happy with no call back, failure of putting my appointment in the system, and having me sign on wrong documents. I am an ESL person. So, pls pardon me for not writing well.
12/10/2022
Oy Chung. VERIFIED CUSTOMER
I am satisfied with the good service provided by every step. But I asked about this at first step.
My car was changed owner name but i still was called as before car owner. Hopefully Lexus will update my car information sooner. Thank you
12/10/2022
Marie A. VERIFIED CUSTOMER
Anthony always does a great job. Trust his advice.
12/10/2022
Joseph P. VERIFIED CUSTOMER
Matt was very courteous and professional. He explained the service requirements and delivered the vehicle at the estimated time of completion. I would highly recommend him to future customers.
12/10/2022
Julio T. VERIFIED CUSTOMER
Excellent experience all around
12/10/2022
Lynda G. VERIFIED CUSTOMER
Hope to work with Marc again.
12/10/2022
Kimberly B. VERIFIED CUSTOMER
Matt was awesome , super friendly & explained everything to me perfectly and even saved me money !!!!! Can’t thank everyone at Lexus enough, especially Matt today ????????
12/10/2022
Jason R. VERIFIED CUSTOMER
Tyler provided a top notch customer service experience!! I have had Tyler as my service advisor a couple of times in the past and every time his service is top notch beyond excellent! All if your service advisors should strive to provide the type of service that Tyler provides!
12/9/2022
Shahla M. VERIFIED CUSTOMER
Tyler was very knowledgeable about his job and helpful to support me as a customer and did Avery great job on taking care of my car service issues.
He provided Great customer service.
12/9/2022
Eugene C. VERIFIED CUSTOMER
Matt is very pleasant to talk with and straight foward. He answered all of my inqueries. Definitely will go back there and have them do the service of my vehicle.
12/9/2022
Kenneth C. VERIFIED CUSTOMER
We are very happy with Matt’s patience and excellent service!!
12/9/2022
4D Db. VERIFIED CUSTOMER
Excellent work Matthew.
Thank you,
Brian Deverill
12/9/2022
Evelyn T. VERIFIED CUSTOMER
Matthew Ivko is the best advisor! I give him 10/10 as he is professional, efficient and he made it easy for me as his client. Thank you so much for the best customer care you provided, Matt.
12/9/2022
Diane T. VERIFIED CUSTOMER
Anthony always takes care of everything , keeps me updated and overall ensures my experience at Lexus goes smoothly!
12/8/2022
Prem M. VERIFIED CUSTOMER
Good job by Ben ! Polite customer service all around !
12/8/2022
Linda P. VERIFIED CUSTOMER
Very pleased with the five star treatment I got from Vanessa in the dealership today!