As always, your dealership took the very best care of our Lexus and were courteous, prompt and professional.
11/30/2022
Suzanne W. VERIFIED CUSTOMER
Always a pleasant experience at Lexus Escondido!
11/30/2022
Glynda K. VERIFIED CUSTOMER
Matt was great!
11/30/2022
Nancy C. VERIFIED CUSTOMER
I really appreciated Mat for taking care of my car and fir his patience with me.
11/30/2022
Charles S. VERIFIED CUSTOMER
He is definitely a 5 star employee.
11/30/2022
Robert S. VERIFIED CUSTOMER
Mark did a fine job. He represents your dealership very well. Thank you for the good service. Loaner car NX Hybrid, was great. I’ll be replacing my vehicle and was interested in either the NX Hybrid or NX plug in. Disappointing the delivery time is 6 to 9 months.
11/30/2022
Herodito E. VERIFIED CUSTOMER
Herodito E
11/29/2022
Yun H. VERIFIED CUSTOMER
Excellent!
11/29/2022
Kathleen O. VERIFIED CUSTOMER
Tyler is great! Kept me informed throughout the service.
11/29/2022
Berry, Laurie. VERIFIED CUSTOMER
Mark was the best. And a great asset to Lexus. Very helpful and professional.
11/29/2022
William G. VERIFIED CUSTOMER
Always love the service I get from Lexus Escondido.
11/29/2022
Joann E. VERIFIED CUSTOMER
Happy to complete the survey.
I always receive exceptional service from Anthony.
11/29/2022
Marian L. VERIFIED CUSTOMER
A+
11/29/2022
Vicki P. VERIFIED CUSTOMER
I brought my car in on Tuesday before thanksgiving for the 25k service. My service rep said they were a little short staffed and there might be a delay and probably would not get my car back before Thanksgiving. Told him that was fine. My service rep called me the night before Thanksgiving and said it looks like my car is ready but pretty sure they wanted to take a look at it again on Friday after thanksgiving. I never got a call on Friday that it was ready. Come Saturday, still no call so I left a vm for whoever was covering my service rep, Matt’s, asst. still no call back. Now it’s Monday after the long weekend and I called and left a vm with the service director at around 11 am. Didn’t get a call back until 330 pm that my car would be ready. I finally got my car back around 4:00 Still don’t really understand what that long delay was.
11/29/2022
Judith N. VERIFIED CUSTOMER
Vanessa is a very good representative of your company. Thank you
11/29/2022
Janice G. VERIFIED CUSTOMER
Everything was done in my car when I received it. It sparkly
clean and I was happy because you had it for extra days. I had a loaner car, so it didn’t matter how long it took a need it to order parts as the prior owner hand installed brake pad and a different vendors facility versus Alexis formation. The correct pads were installed but the parts for different, which created this event.
11/28/2022
Dennis L. VERIFIED CUSTOMER
Anthony treats us like family!
His attention to detail is impeccable!
Much appreciated.
11/27/2022
Sherry M. VERIFIED CUSTOMER
He was great. I chose to have additional work done at another location as your prices were about 3 times as much as another reputable shop.
11/27/2022
Donny P. VERIFIED CUSTOMER
Everything was great as usual.
11/27/2022
Lenka Holman. VERIFIED CUSTOMER
Escondido was an excellent experience… especially considering the horrible experience at Kerny Mesa and the fact that a Lexus transmission should last more than 120,000 miles