Interaction with Matt is pretty casual. He listens and provides honest answers.
10/30/2022
Julie B. VERIFIED CUSTOMER
Matthew was outstanding and very responsive. He was knowledgeable and helped explained issues with my car to me in an easy to understand manner.
10/30/2022
Kathleen J. VERIFIED CUSTOMER
Thanks for restoring our LC to like new.
10/30/2022
Katherine I. VERIFIED CUSTOMER
As always Matt took really good care of our car was very thorough and very timely. We will be back to see him again soon
10/30/2022
Samuel P. VERIFIED CUSTOMER
Matt is a total professional. So good with his customers. As a 74 year old businessman I would promote him to a higher position.
Sam Patella
10/30/2022
Wendy H. VERIFIED CUSTOMER
I’d have appointments at 10:00 am with Anthony Lee for oil change, 5000 miles maintenance, thinking few hours car should be done, but I was so wrong, I’d end up wasting whole day at near by area, at 4:30 pm still didn’t receive text the completions of my car, shop close at 5:00 pm, I’d went back to dealership, found out my car is not going to be done tonight, May be done tomorrow, which will mess up my weekend schedule, Vanessa Ramirez-Tabor come help me check the status and work with mechanic specialist to rush finish working my car, with in an hour, most people already gone off work, Anthony and Vanessa stay, they’ve make sure my car is done & complete by closing.
thank you both of them for the wonderful customer service.
SIDE NOTE: if service department too busy, car May not going to be done the same day, it will be NICE to let me know, so I can make the choice to stay wait or reschedule another day, not wasting my WHOLE day in the area just for oil change :( :(
10/30/2022
Bassam H. VERIFIED CUSTOMER
Lexus Escondido has the best service department in the industry. Anthony Lee and Robin were so great and professional, I have not seen or dealt with service team members bettervthan them. As a matter of fact the experience I had cannot be found at any service department in any dealership and I have dealt with many. Lexus Escondido is the only place I recommend to have your Lexus serviced at.
10/29/2022
Farah E. VERIFIED CUSTOMER
Service and customer care is always great!
10/29/2022
Brian S. VERIFIED CUSTOMER
My Lexus 350RX was dropped off on 10/10/22 for service, brakes, an oil change and windshield claim. 18 days later, it's finally ready!!
Obsurd
10/29/2022
Denso International. VERIFIED CUSTOMER
Best service advisor ever! Always accomodates my special requests. She will be missed.
10/29/2022
Khiet H. VERIFIED CUSTOMER
Service was great!
10/29/2022
Sheila L. VERIFIED CUSTOMER
I only had a quarter of a tank of gas when I drove off the lot but I had to return home to guest so I couldn’t go back to ask Lexus to fill up the vehicle. I traded in my highlander with a full tank of gas. I felt jipped
10/29/2022
William C. VERIFIED CUSTOMER
Sofia was efficient, informative and pleasure to work with. We appreciate her help!!
10/29/2022
Jeong C. VERIFIED CUSTOMER
Anthony is professional, responsive, helpful and kind. 5 out of 5 in any ways.
10/29/2022
Orgaya Laurence. VERIFIED CUSTOMER
Was not aware that I would be charge for the service. I’ve taken my vehicle to other Lexus dealership within the county for the exact same service and was never charge for it. This was the first time we were charged for this particular service.
10/29/2022
Manish K. VERIFIED CUSTOMER
Matt was great to work with. 10 on 10!!!
10/28/2022
John L. VERIFIED CUSTOMER
Ben was great!
10/28/2022
Isaiah O. VERIFIED CUSTOMER
Tyler Provided the service that I have come to expect from Lexus of Escondido.