Tyler did a great job in keeping us posted with all the issues that occurred. My can initially should have only been in the shop for 1-2 days tops. No one ever ordered my part when I leased my car 3 weeks ago. Then they scheduled my car to go in without having the parts. Not only did it waste Tyler’s time, but mine as well.
10/9/2022
Norman O. VERIFIED CUSTOMER
Call me for more details
10/8/2022
Llona K. VERIFIED CUSTOMER
Thank you for being an excellent company with superior service.
10/8/2022
Katrina L. VERIFIED CUSTOMER
Nothing to complain about!
10/8/2022
Bea K. VERIFIED CUSTOMER
Unfortunately, it took longer than expected even with a service appointment. Was there for a little more than an hour, 30 min waiting for advisor, them another 30 min.waiting for lianer.
10/8/2022
Tracy M. VERIFIED CUSTOMER
Tyler was absolutely great and I had no issues with customer service. What upset me was the fact that I paid a lot of money for detail on my car and when I picked it up this morning it sat outside overnight covered in mist and dust. The detail was sloppy and still had wax in places. The windows were covered in dust or white powder. I was disappointed and not what I expected in a detail.
10/8/2022
Irene D. VERIFIED CUSTOMER
Very good communication. Thank you.
10/8/2022
Georgiann S. VERIFIED CUSTOMER
I emailed and called 3 tines to talk to David and never received a return call or text.
10/8/2022
Katrina L. VERIFIED CUSTOMER
Nothing to complain!
10/7/2022
Josephina A. VERIFIED CUSTOMER
Shanahan was awesome, she even had chocolate ????
10/7/2022
Ralph S. VERIFIED CUSTOMER
We recieved a call from Tyler our car was ready for pickup. We arrived 30 minutes later to find that our car was not ready? I dropped my wife off to get her car 30 minutes later she called me upset that she is still waiting for the car. I called Tyler to see what happened he said he would find out. The car finally came after a 40 minute wait. I told Tyler I was going to call the service manager. Tyler said he would have him call me as I have not been happy with Lexus Escondido in the last 18
months I did not hear from a service manager, we are going to use Carlsbad Lexus for our prepaid service plan.
10/7/2022
Janet D. VERIFIED CUSTOMER
David was great
10/7/2022
Napoleon F. VERIFIED CUSTOMER
Work was completed on time. Tyler reminded me to use my credit and apply them to my bill before expire. I am grateful that Tyler reminded me of them. Outstanding customer relationships.
Nap Ferraris
10/7/2022
Patrick C. VERIFIED CUSTOMER
Matt was excellent. He was friendly knowledgeable and kept me in the loop.
10/7/2022
Lydia L. VERIFIED CUSTOMER
Friendly services .
10/7/2022
John M. VERIFIED CUSTOMER
David Alvarado is excellent at his job. The person responsible for my car wash, however, left the car outside for several hours and it was covered in dust and various droppings, far dirtier than when the vehicle was brought in.
10/7/2022
Kristine G. VERIFIED CUSTOMER
Vanessa was so extremely accommodating to me. She really went out of her way to assist. I’m always happy to visit the dealership and I can’t imagine using any other dealership even though one opened in Murrieta near me! Thank you for placing me with Vanessa!
10/6/2022
Scott C. VERIFIED CUSTOMER
Tyler was one of the best service advisors I have had at any dealership.
10/6/2022
Sergio A. VERIFIED CUSTOMER
Veey friendly. I felt I can trust her. Excellent communication.