Happy with the service rep., Ben.
I think 70,000 check was expensive but I think it comes with owning a Lexus
10/6/2022
Nancy J. VERIFIED CUSTOMER
I was updated on the status of my car. I liked how fast my car was done
10/6/2022
Jacqueline I. VERIFIED CUSTOMER
Vanessa handled my check in and Sophia guided my service on the day after. Both service reps were excellent.
10/6/2022
Gloria F. VERIFIED CUSTOMER
I love Matt Ivko. He’s the best!
10/6/2022
Heather M. VERIFIED CUSTOMER
Excellent communication from Tyler. All questions and issues were answered.
10/6/2022
Patrick H. VERIFIED CUSTOMER
David was very professional and formal. He always made sure I knew what was going on with my car and very polite guy.
10/6/2022
Steve B. VERIFIED CUSTOMER
Worst service in 50 years of owning cars. I will probably not buy another Lexus. First, when I brought car in and Aaron Serrano walked me over to service desk to get my loaner car, the desk announced they had no loaner cars and did not know when they would. After complaining and waiting 30 minutes, they shuttled me over to Hertz to get a free rental car, but the damage was done. Then I heard nothing for 3 days when the car would be ready. Ben took over for Aaron and he let me know car would be ready, but it took a week to get the car back. Completely unacceptable
10/6/2022
Christopher H. VERIFIED CUSTOMER
Ok
10/5/2022
Guyi Z. VERIFIED CUSTOMER
It would be nice if she could send me more timely information
10/5/2022
Jiaming T. VERIFIED CUSTOMER
Great service ??
10/5/2022
Lawrence S. VERIFIED CUSTOMER
Matt was great and really enjoyed working with him found him extremely gracious and helpful
10/5/2022
Robert R. VERIFIED CUSTOMER
Anthony explains everything nicely. It was quick and easy service!
10/5/2022
Teng Y. VERIFIED CUSTOMER
She is really nice dan professional , she explant everything and good customer services
10/5/2022
Christie M. VERIFIED CUSTOMER
Matt was great! The girl up front was super super slow- maybe she was new- all very excellent at this location!
10/4/2022
Cristy D. VERIFIED CUSTOMER
I'm not happy the service I bought all the warranty for my and I found out nit apply.the time my RX350 2022 sale manager explained to me if I bought the warranty for my SUV everything going cover like any scratches on my car. The service it's nit good anymore what happen. The people working look like not happy and not friendly Why? Arron Serrano one the best person working there.
10/4/2022
Pedro G. VERIFIED CUSTOMER
Fantastic customer service. Super friendly Super friendly And very professional. I love coming here. You have a customer for life.
10/4/2022
Edna B. VERIFIED CUSTOMER
Excellent service
10/3/2022
Connie R. VERIFIED CUSTOMER
Was very happy with my service . Thank you for being so friendly and attentive to my car . See you soon
10/2/2022
Varia S. VERIFIED CUSTOMER
A simple 5k check took 24 hrs.
When I went to pick up the vehicle I was told they wanted to keep it till Monday. I insisted on taking care of it. After waiting 1.5 hrs the car was ready assuring me it had been washed. It was NOT.
Very disappointed!