Vanessa my service advisor provided excellent customer service.
This was my first time at your dealership and will sure return again for future service need.
Thank you
Vijay C
10/1/2022
ERIC P. VERIFIED CUSTOMER
Awesome service.
10/1/2022
Tracy C. VERIFIED CUSTOMER
Get service and a great place to hang out while my car is being serviced!
10/1/2022
Kevin S. VERIFIED CUSTOMER
Excellent job by the Lexus team! Thankful I am a Lexus customer.
9/30/2022
Brad M. VERIFIED CUSTOMER
Did not reattach rain sensor.
9/29/2022
Tammy B. VERIFIED CUSTOMER
Matt is always following up And keep my vehicle on the status. Always delivers it and it type of matter. I won’t go to anyone else or trust anyone else with my vehicles. He always goes above and beyond
9/29/2022
Grace T. VERIFIED CUSTOMER
I didn’t like the rental car from Hertz.
9/29/2022
Sheryl M. VERIFIED CUSTOMER
Anthony was wonderful. He took the time to listen to our concerns and was great at communicating with us during the time our vehicle was being serviced.
9/28/2022
Suzanne O. VERIFIED CUSTOMER
Kindly consider adding Uber as alternate transportation for customers needing a ride.
9/28/2022
Ronnie P. VERIFIED CUSTOMER
Good job
9/28/2022
Nelson E. VERIFIED CUSTOMER
Much too satisfied. Anthony Profesional attitude makes me come back to Lexus Escondido for all my Lexus problems. Let him know that his people person attitude is an asset to the company dealership. Thank you so much. Nelson E
9/28/2022
Jonathan V. VERIFIED CUSTOMER
Extremely satisfied with my recent car buying experience. Gurmeet and the team were great, straight professionals!! Even though I have a Lexus dealership in Temecula, I choose Escondido because I know what I can expect when I’m there! Super satisfied customer! I love my new 2022 IS 350 F-Sport!
9/28/2022
Jianfei Z. VERIFIED CUSTOMER
Initial meeting with service consultant went really well, I actually thought about coming here all for my future service needs. However, things just went downhill from there. It was a complete different person interacting with me the day after and on. The communication lacks and not very responsive. Whenever I requested a detail breakdown of cost / quote, or service summary, it seems to be a challenge. I have yet received the service summary with detail cost break down. When I requested after hour pick up, didn’t receive any response either. When I showed up to pick up my vehicle, I was told it was not ready and I had to come back the next day. Had to escalated to customer relation in order to get my car that day. Overall, very inconvenient.
9/28/2022
Lori H. VERIFIED CUSTOMER
Matt is fantastic! Thanks so much for the excellent service!
9/28/2022
Bob Lawrence. VERIFIED CUSTOMER
Gurmeet(sp) was my salesperson. I have an offer of $43,625.00 from an on line car place. I’m looking to replace this vehicle very soon. thank you.
9/28/2022
Dale M. VERIFIED CUSTOMER
Abel did a great job taking care of my concerns regarding my issue. Thank you
9/28/2022
Phil S. VERIFIED CUSTOMER
Service tech was good, communication was pretty good, loaner car was excellent, paperwork was meh, courtesy car cleaning as poor.
This is the second time in a row car cleaning was poor - and the last time was a paid for detailing in which one of the Lexus employees broke the cellphone holder in the car, put in in an envelope and no one mentioned it.
I’ll be back, but honestly, it’s not what I expect.
9/28/2022
David K. VERIFIED CUSTOMER
Serviced like a well oiled machine. :-)
9/28/2022
Michele H. VERIFIED CUSTOMER
David was very nice and a pleasure to deal with him.
9/27/2022
Venus A. VERIFIED CUSTOMER
Vanessa was perfect at addressing our concerns and offering hospitality than any customer dreams of. We look forward to our next opportunity to work with her and Lexus in Escondido again.