When I make an appointment I don’t plan on budgeting 45 min to drop off my car and be on road. This is a continual problem with your dealership. A lot of people standing around being ineffective in their roles
9/27/2022
Conchita L. VERIFIED CUSTOMER
Shaynah always gives an excellent customer service. I am so happy every time I have Shaynah my service consultant.
Thank you.
9/27/2022
Joan T. VERIFIED CUSTOMER
Yes absolutely! 5+
9/27/2022
Jonathan V. VERIFIED CUSTOMER
Super satisfied with my whole experience with my car trade in and purchase of new 2022 IS 350. Gurmeet was great and is a huge reason why I bought a new car!
9/26/2022
Bridgett O. VERIFIED CUSTOMER
Matt is excellent
Great service provider
9/26/2022
Laura V. VERIFIED CUSTOMER
Vanessa provided excellent customer service.
9/25/2022
Teri Y. VERIFIED CUSTOMER
Anthony is always very courteous and helps us make the best decisions for our vehicle.
9/25/2022
Ranier R. VERIFIED CUSTOMER
Anthony Lee and Kenya of the Reception Counter are both helpful and they both very knowledgeable. And Anthony help and made extra effort to fix the door guard even they are all busy with other customers. Thank you and that’s a 5 star service
9/25/2022
Keith C. VERIFIED CUSTOMER
I had to wait 40 minutes after paying for the service to get my car back, despite asking repeatedly where it was and why it was taking so long. I bought the car from you, and I've had all the maintenance done with you until now, but I won't be back.
9/25/2022
Pamela D. VERIFIED CUSTOMER
Will ask for Tyler again...pam degen
9/24/2022
Danica S. VERIFIED CUSTOMER
Amazing service!
9/23/2022
Dee S. VERIFIED CUSTOMER
Tyler was efficient, polite and and knowledgeable.
9/23/2022
Christina M. VERIFIED CUSTOMER
My vehicles have undergone servicing at Lexus Escondido for more than a decade. I was very unhappy with my service advisor. I told him what tires I wanted when he called me for an update, and he gave me the more expensive set. When I was told I’d receive a $300 discount; my discount upon checkout was $200. I’m very disappointed with this unprofessional conduct at Lexus Escondido and would welcome a call by your management team. I can be reached at ****-****-xxxx. Thank you, Christina M
9/23/2022
Shem C. VERIFIED CUSTOMER
Efficient and satisfactory experience
9/23/2022
Ryuji O. VERIFIED CUSTOMER
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9/23/2022
Scott H. VERIFIED CUSTOMER
Great customer service
9/23/2022
Dennis W. VERIFIED CUSTOMER
Service is superb, from the agent, to the repair people, to the desk personnel, and for having a loaner.
9/23/2022
Yuk T. VERIFIED CUSTOMER
Anothy Lee was super awesome, very friendly, helpful, and superb service. I will highly recommend all my family, colleages, and friends to choose Anthony. I've never received such a great service advisor, my experience was top notch, I have not received service that matches Anthony's. Not Toyota, BMW, or even other Lexus service location.
10 out of 10, will come back to Escondido Lexus for service moving forward.
Thank you Anthony, your service is greatly appreciated.