Lexus Escondido Auto Repair Service

Lexus Escondido is fantastic. Thank you.

Shaynah is amazing and has top notch customer service .

Great job, Matthew Ivko!!!! The Walker Family

Great customer service

I’ve been a Lexus owner for years this is my 5th Lexus I’ve always have gone to the Carlsbad location. I think diversity training should be given to all employees no matter what their background is. when I was in Escondido looking at a car I want it on the showroom floor most of the employees just walked by looking at me. for some reason it made me very uncomfortable and I left. once I got home and shared my experience with my husband it was him who said no if that’s the car that you want we are going back to get it. so we did it. This time when I took a car to get service I’ve got a loaner car. WhenI return the loaner car One of your female employees greeted me at the car door and took the keys to the car once I went to check out to get my car I was told they couldn’t find the keys. I have a tote bag with my laptop etc. and a very large purse I had also went shopping at the nearby shopping center while waiting on my car to be serviced so I had a few bags as well. even though I explain the transaction between the female employee and return the keys( I also ask in the podium to see how she put them there ) I had to go through my bags my purse in my tote bag several times looking for the keys I initially had to sit my things on the floor digging looking for the keys as one of your employees and his customer (Who had lost her drivers license )stood and stared at me. finally the clerk it was behind the checkout counter said I could put my things on the lower part of the counter as I looked again for these keys. I finally said I’m going to go out and talk to the employee that had taken the keys myself. once I went outside I could not find her but I did speak with someone else she called the young lady (employee )on her ear piece and the young lady told her yes I took the keys and they’re in the podium(which is the location I ask one of the employees to look for the key. after all that not one person apologize to me as I picked up all my things. I am a female and a small business owner I support Carlsbad and Escondido Lexus with an on purpose. ( Judith ) please share your thoughts.

Matt is a great service advisor. He takes the time to explain things & my car is usually ready faster than expected. Very happy about service at Lexus Escondido.

This is separate from the care you provided for my car, and the loaner we were provided so we can take care of our own business in Escondido area while our car was being serviced. There was a muddy area where the loaner was parked causing me to slip and stumble and hit my head on the vehicle’s license plate. I had to lay down there for a couple of minutes to assess myself. I then slowly rose up and told my wife who was inside the vehicle of what had just happened. We notified Abel. I visited the VA clinic the ff day.

Tyler mentioned that the damage to my car may be covered by my insurance otherwise I would have not thought to ask. With such a significant repair, I am grateful for his guidance!

It took over an hour before my vehicle checked in. Thanks to Tyler who helped me to get things done. I was late to work because it took forever to check in

As always. Great service at every step. I appreciate the video walk through of the inspection. Clearly showed the issues that needed to be fixed. Easy pick up and drop off. Thank you and as always. Great services and trusted service. Will keep us a long term customer.

Ben was great . Lexus IS lucky to have him

Very satisfied. Tyler is the best service consultant I have interacted with at Lexus.

Matt was a very pleasant person to work with. He took care of things in a professional manner

David was very professional and he knew what I wanted done to my car. He also kept me informed o. The status of the work. A great asset to Lexus escondido.

Trying to make an appointment was not good as in Bad!! They didn’t know who I was didn’t know who Anthony Lee was. It took over 1/2 hour to schedule. This was not the Lexus I am familiar with. Anthony and the service team were great as was the billing department. You would be better off if you went back to the old way. And to make it even more uncomfortable the first operator just hung upon me. Thanks for asking-dp

I was completely satisfied thank you

Very friendly and great team work.

Anthony has been very professional and accommodating

My experience was excellent!

OnNot replacing the exhaust heat shield is the only problem I had with the experience. Other than that, everything about the experience was great.